Desirea Peffer
San Jose,CA
Summary
I have worked both in an educational and medical atmosphere for multiple years which I am proud of the knowledge I have gained in those careers. I welcome the opportunity to utilize my strong customer service, professionalism along with my health services background to a company that would consider my skills an asset to their company
Overview
25
25
years of professional experience
Work History
Behavioral Health Assistant
San Jose Behavioral Health
San Jose, CA
05.2024 - Current
- Monitored patients
- Monitored patient behavior and reported significant observations to healthcare teams for timely interventions.
- Facilitated group therapy sessions, encouraging participation and promoting peer support among patients.
- Trained new staff on care protocols and best practices, promoting consistency in patient interactions and safety measures.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Student Supervisor/kinder Aide
Morgan Hill Unified School District
San Jose, CA
04.2017 - 03.2024
- Supervised student behavior during recess, ensuring safety and adherence to school policies.
- Developed communication channels with teachers and parents regarding student behavior and incidents.
- Established rapport with students by being approachable yet firm when enforcing rules, resulting in increased respect from the student body towards yard duty personnel.
- Provided first aid to injured students, ensuring their well-being and minimizing potential health risks.
- Supported teachers in managing classroom transitions, maintaining an orderly environment for optimal learning conditions.
- Assisted in implementing age-appropriate educational activities to enhance student engagement.
- Monitored student progress and provided feedback to educators for tailored instruction strategies.
- Developed strong relationships with parents, facilitating effective communication regarding student development and concerns.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Instructed children between ages Number and Number on mathematical basics.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Medical Assistant
Oskie Pediatrics
Los Gatos, CA
11.2015 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Receptionist
Silicon Valley Foot And Ankle
Los Gatos, CA
02.2001 - 11.2004
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
No Degree - Medical Assistant
Carrington College California - Sacramento
San Jose, CAGunderson High School
San Jose, CA06.1997
Skills
- Collaborated effectively with cross-functional teams to achieve goals
- Experience of front and back office operations in a medical setting
- Facilitated clear and impactful communication across teams
- Facilitated collaboration with multidisciplinary health care professionals to enhance patient care
Timeline
Behavioral Health Assistant
San Jose Behavioral Health
05.2024 - Current
Student Supervisor/kinder Aide
Morgan Hill Unified School District
04.2017 - 03.2024
Medical Assistant
Oskie Pediatrics
11.2015 - 01.2016
Medical Receptionist
Silicon Valley Foot And Ankle
02.2001 - 11.2004
No Degree - Medical Assistant
Carrington College California - Sacramento
Gunderson High School