Desirea Peffer
San Jose,CA
Summary
I have worked both in an educational and medical atmosphere for multiple years which I am proud of the knowledge I have gained in those careers. I welcome the opportunity to utilize my strong customer service, professionalism along with my health services background to a company that would consider my skills an asset to their company
Overview
25
25
years of professional experience
Work History
Behavioral Health Assistant
San Jose Behavioral Health
2024.05 - Current
- Monitored patients
- Monitored patient behavior and reported significant observations to healthcare teams for timely interventions.
- Facilitated group therapy sessions, encouraging participation and promoting peer support among patients.
- Trained new staff on care protocols and best practices, promoting consistency in patient interactions and safety measures.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Student Supervisor/kinder Aide
Morgan Hill Unified School District
2017.04 - 2024.03
- Supervised student behavior during recess, ensuring safety and adherence to school policies.
- Developed communication channels with teachers and parents regarding student behavior and incidents.
- Established rapport with students by being approachable yet firm when enforcing rules, resulting in increased respect from the student body towards yard duty personnel.
- Provided first aid to injured students, ensuring their well-being and minimizing potential health risks.
- Supported teachers in managing classroom transitions, maintaining an orderly environment for optimal learning conditions.
- Assisted in implementing age-appropriate educational activities to enhance student engagement.
- Monitored student progress and provided feedback to educators for tailored instruction strategies.
- Developed strong relationships with parents, facilitating effective communication regarding student development and concerns.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Instructed children between ages Number and Number on mathematical basics.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Medical Assistant
Oskie Pediatrics
2015.11 - 2016.01
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Receptionist
Silicon Valley Foot And Ankle
2001.02 - 2004.11
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
No Degree - Medical Assistant
Carrington College California - Sacramento
San Jose, CAGunderson High School
San Jose, CA06.1997
Skills
- Collaborated effectively with cross-functional teams to achieve goals
- Experience of front and back office operations in a medical setting
- Facilitated clear and impactful communication across teams
- Facilitated collaboration with multidisciplinary health care professionals to enhance patient care
Timeline
Behavioral Health Assistant
San Jose Behavioral Health
2024.05 - Current
Student Supervisor/kinder Aide
Morgan Hill Unified School District
2017.04 - 2024.03
Medical Assistant
Oskie Pediatrics
2015.11 - 2016.01
Medical Receptionist
Silicon Valley Foot And Ankle
2001.02 - 2004.11
No Degree - Medical Assistant
Carrington College California - Sacramento
Gunderson High School