Desirea Rambo
Spring
Summary
Client-focused professional with strong expertise in customer relations and administrative support. Skilled in scheduling, conducting property tours, and managing clerical tasks. Demonstrates effectiveness in coordinating documents, preparing reports, and handling correspondence to enhance client engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Licensed Realtor
Redfin
Houston, TX
06.2019 - Current
- Facilitated smooth transactions by coordinating with title companies, inspectors, appraisers, and title companies.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Implemented efficient systems for managing paperwork and tracking client communication history, improving overall organization and productivity levels.
- Tour residential properties and explain features, value and benefits of available homes.
- Analyze market statistics to identify trends and evaluate current property listings.
- Promote properties via advertisements, open houses and MLS.
Customer Service Representative
Patara Stone
Houston, Tx
06.2015 - 11.2017
- Delivered exceptional service to new and loyal customers by addressing concerns and implementing effective solutions.
- Maintained organization of multiple customer accounts to facilitate efficient management.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- Resolved service and billing issues through direct consultations with customers, enhancing overall satisfaction.
- Process purchase orders/payments
- Entered data accurately into Excel tracking log to maintain up-to-date records.
- Data Entry on Excel tracking log
- Executed scanning and labeling tasks to ensure efficient organization of documents.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Scanning/Labeling
Assistant Manager - Finance & Accounts
WORLD FINANCE
Houston, TX
09.2014 - 06.2015
- Organized loan files and updated databases to streamline application processing and enhance client communication.
- Calculated income, assets and liabilities to meet lender requirements.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Approved or denied loan applications and explained reasoning behind decisions.
- Maintained fast-paced schedule, ensuring timely application approvals to support client needs and lender requirements.
- Developed loan contracts and explained contract terms to clients.
- Evaluated credit reports to determine financial stability of applicants.
- Performed daily cash balance assessments and executed bank deposits.
- Assisted with tax preparation to ensure accurate filing for clients.
- Executed over 250 collection calls each day to recover outstanding debts.
Education
Real Estate
Champions School of Real Estate
Houston, TX05-2019
Houston Community College
Houston, TX01-2013
South Houston High School
South Houston, TX01-2009
Skills
- Residential sales and leasing
- Active Texas real estate license
- Property management knowledge
- Contract preparation / negotiation
- Escrow processes
- Listing advertising
- Familiar with core functions of Yardi, AppFolio, and OneSite
- Property management knowledge
- Property assessment
- Administrative Support
- Notary public
Timeline
Licensed Realtor
Redfin
06.2019 - Current
Customer Service Representative
Patara Stone
06.2015 - 11.2017
Assistant Manager - Finance & Accounts
WORLD FINANCE
09.2014 - 06.2015
South Houston High School
Houston Community College
Real Estate
Champions School of Real Estate