Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Desiree Andujar

Providence,RI

Summary

Dynamic and bilingual professional with a proven track record at United Ground Express, excelling in customer service and problem-solving. Demonstrated ability to enhance customer loyalty through empathetic engagement and effective conflict resolution. Skilled in Microsoft Office and active listening, ensuring high levels of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

United Ground Express
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Ramp Agent

GAT Airline Ground Support
12.2020 - 05.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Education

Direct Support Provider -

Genesis Center DSP Training
Providence, RI
06.2019

High School Diploma -

MOUNT PLEASANT HIGH SCHOOL
Providence, RI
06.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Proficient in Mac and Windows, Microsoft Office (Word, Power point and Excel), Communication Skills, Reliable, Punctual, Hardworking, Quick Learner, Interpersonal Bilingual (Spanish)

Timeline

Customer Service Representative

United Ground Express
08.2022 - Current

Ramp Agent

GAT Airline Ground Support
12.2020 - 05.2024

Direct Support Provider -

Genesis Center DSP Training

High School Diploma -

MOUNT PLEASANT HIGH SCHOOL

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Desiree Andujar