Desiree Arnold
Elizabeth,NJ
Summary
Customer -oriented management professional with expertise in identifying problems and implementing corrective actions. To gain a position in which I can grow, and my hard work is appreciated.
Overview
4
4
years of professional experience
Work History
Entry, UNION COUNTY DIVISION OF SOCIAL SERVICES
Elizabeth, NJ
10.2019 - 01.2020
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
- Compile, sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Store completed documents in appropriate locations
- Maintain logs of activities and completed work
- Locate and correct data entry errors, or report them to supervisors
- Select materials needed to complete work assignments.
Package Handler
AMAZON
Avenel, NJ
11.2016 - 02.2017
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Package Handler
UPS
Edison, NJ
10.2016 - 02.2017
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Supervise other mail sorters
- Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment
- Train new workers
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters
- Search directories to find correct addresses for redirected mail
- Clear jams in sorting equipment
- Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing
- Open and label mail containers
- Rewrap soiled or broken parcels
- Accept and check containers of mail from large volume mailers, couriers, and contractors
- Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
- Dump sacks of mail onto conveyors for culling and sorting.
Cashier/ Customer Service Representative
Elizabeth, NJ
01.2012 - 08.2013
- Answer customers' questions, and provide information on procedures or policies
- Greet customers entering establishments
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Assist customers by providing information and resolving their complaints
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records
- Post charges against guests' or patients' accounts
- Offer customers carry-out service at the completion of transactions
- Keep periodic balance sheets of amounts and numbers of transactions.
Cashier/ Customer Service
SPOT PLUS
Elizabeth, NJ
06.2010 - 06.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
High school diploma or GED -
Abraham Clark High School
Roselle, NJ06.2011
Associate - Liberal Arts & Sciences
Union County College
Cranford, NJ06.2023
Skills
- CUSTOMER SERVICE
- EXCEL
- POWERPOINT
- MICROSOFT WORD
- WORD
- Typing
- Social Work
- Data Entry
- Crisis Intervention
- Case Management
- Child Protective Services
- Intake Experience
- Administrative Experience
- Medical Records
- Quality Assurance
- English
- Motivational Interviewing
- Childcare
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Entry, UNION COUNTY DIVISION OF SOCIAL SERVICES
10.2019 - 01.2020
Package Handler
AMAZON
11.2016 - 02.2017
Package Handler
UPS
10.2016 - 02.2017
Cashier/ Customer Service Representative
01.2012 - 08.2013
Cashier/ Customer Service
SPOT PLUS
06.2010 - 06.2012
High school diploma or GED -
Abraham Clark High School
Associate - Liberal Arts & Sciences
Union County College
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