Desiree Atwood

I gathered information regarding cases from potential clients and analyzed it to determine if our firm would move forward with their case and prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews. I guided clients through completing retainer contracts, advised them on best practices and the next steps toward settling their case, gathered all the information the case manager would need to move their case forward, completed administrative tasks, and assisted with special projects.

As a bodily injury adjuster, I assessed and evaluated liability decisions for property damage and injury claims, identified and collected evidence when the facts of the accident were being disputed, analyzed loss and medical reports, analyzed policy contracts and completed coverage investigations, investigated potentially fraudulent claims, interviewed all parties involved to determine pertinent information related to the accident and injuries, collected and reviewed evidence to determine the value of each injury claim, contacted injured parties and legal representation to negotiate settlements for injury claims and out of pocket expenses such as loss of use, facilitated agreement contracts, and more. I responded proactively and positively to rapid change.

I managed the deed in lieu of foreclosure process, facilitated contracts, facilitated contacts signings, and coordinated with individuals being foreclosed on, financing companies, attorneys, title companies, and in-house counsel. I reviewed title reports, liens, legal documents, and complaints and responded and acted accordingly. I assisted with preparing for discovery and reviewing legal documents for civil litigation cases as needed. I provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.

I facilitated contracts for new agents between our company and them, as well as with multiple carriers for each agent. I communicated updates between our team, the agents, and the carriers. I assisted in the planning, administration, and hosting of our annual conference and attended conferences of other companies to continue building relationships. I established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

led the development of a RV inspection company that serves locations across the country, including recruiting, contract negotiations, creating and processing independent contractors contracts, data tracking and analyzing, performed research to collect industry data, created and maintained contractor relationships, and established administrative procedures. I reviewed and processed the inspections then communicated the results to customers. I handled administrative duties, facilitated warranty contracts when a policy was sold, and assisted the sales team.