Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary (Zach) Miller-Lee

La Mesa,CA

Summary

Remote-first Learning & Development leader with 12+ years weaving business strategy and human potential into high‑impact learning ecosystems. Proven record of shrinking ramp time, lifting CSAT & engagement, and coaching frontline staff into future leaders. Recognized for converting everyday operations into growth laboratories where people and profits scale together.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

General Manager

Dirty Dogs & Meow, LLC.
07.2024 - Current
  • Architected a cross‑training “Skill Sprint” program that upskilled 100% of 20+ associates across grooming, retail & e‑commerce, cutting single‑department coverage gaps by 35% and raising Gallup engagement scores 22%.
  • Launched bite‑sized micro‑learning in order systems that slashed order‑issue resolution from 2.5 hrs to 45 min and freed 15 labor hours weekly.
  • Partnered with supply‑chain, tech, and CX to embed continuous‑improvement loops, sustaining 98% on‑time delivery while coaching leads on root‑cause analysis.

Operations and Learning Manager

Integrity Real Estate, LLC.
12.2019 - 05.2024
  • Built and facilitated a remote onboarding academy: videos, simulations, and knowledge‑checks that cut ramp‑to‑productivity from 4 weeks to 10 days and created an internal talent pipeline filling 70% of lead roles.
  • Developed performance‑coaching playbooks and bi‑weekly learning circles; average agent CSAT rose from 4.4 to 4.8 and annual turnover fell 18%.
  • Automated SOP library & chatbot knowledge base; maintained 95%+ five‑star guest reviews across four KPIs for four consecutive years.

Training & Leadership Coach

Elevate Leadership Community, LLC.
04.2017 - 10.2023
  • Designed & facilitated 200+ virtual workshops (feedback, conflict mastery, KPI storytelling) for distributed teams in nine time zones; post‑session behavior‑application surveys up 30‑pts (45%→75%).
  • Authored asynchronous learning paths & evaluation rubrics adopted by four client companies, accelerating new‑hire mastery 30% and reducing mentor burden 120 hrs annually.
  • Mentored junior facilitators; instituted peer‑review that lifted workshop NPS from 75 to 88.

Progressive Leadership Roles

Walgreens
2012 - 2019
  • Beauty Advisor (2012‑2013)
  • Shift Lead (2013‑2014)
  • Assistant Store Manager (2014‑2015)
  • Store Manager (2015‑2019)
  • Promoted four times in seven years by turning daily store ops into leadership labs; created tiered coaching plans that advanced 15+ associates into senior roles statewide.
  • Rolled out district pilot of “Path to Coach” curriculum; shrink reduced 12%, sales per labor hour +8%, and program scaled to 42 stores.
  • Championed community‑class partnerships, delivering 20+ local workshops on wellness retail that boosted loyalty enrollment 25%.

Education

Bachelor of Arts - Industrial And Organizational Psychology

Waldorf University
Forest City, IA
12-2025

Associate of Arts - Psychology

Waldorf University
Forest City, IA
01-2024

Skills

  • End-to-End Learning Program Design (ADDIE, Agile, Kirkpatrick)

  • Leadership & Manager Development

  • Coaching & Mentoring

  • Remote & Hybrid Onboarding

  • Change Enablement

  • Facilitation (Virtual & Live)

  • Performance Analytics

  • LMS/CRM/Ops Platforms

Certification

  • aPHR - Associate Professional in Human resources, HRCI (2025)
  • Neuroscience of Change Coach, BeAbove Leadership (2024)
  • Trauma-Informed Coach, Trauma Resource Institute (2023)

Timeline

General Manager

Dirty Dogs & Meow, LLC.
07.2024 - Current

Operations and Learning Manager

Integrity Real Estate, LLC.
12.2019 - 05.2024

Training & Leadership Coach

Elevate Leadership Community, LLC.
04.2017 - 10.2023

Progressive Leadership Roles

Walgreens
2012 - 2019

Bachelor of Arts - Industrial And Organizational Psychology

Waldorf University

Associate of Arts - Psychology

Waldorf University

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