MELISSA LUDWIG
Florida
Summary
Learning Enablement Manager and certified training leader (CPTD, CPTM) with 14+ years of experience designing, scaling, and evaluating learning programs across healthcare and enterprise environments. Expert in instructional design, blended learning delivery (eLearning, ILT, VILT), LMS administration, and performance evaluation aligned to business outcomes and regulatory standards (NCQA, NBHWC, CDC). Recognized for enabling peers and facilitators, leading inclusive and accessible learning design, translating complex coaching outcomes into ethical, privacy-forward success stories, and elevating training quality through systems-level enablement and cross-functional partnership.
Overview
12
12
years of professional experience
Work History
Learning Enablement Manager
Personify Health
Remote, Florida
01.2025 - Current
- Provide enterprise learning enablement leadership across Live Services, ensuring new hire and ongoing role-based learning aligns to business objectives, workforce wellbeing priorities, and adherence standards (NCQA, NBHWC, CDC).
- Establish and maintain training evaluation standards, feedback mechanisms, and quality benchmarks to support continuous improvement and demonstrate training effectiveness.
- Deliver Cultural Competence and Cultural Humility learning programs aligned to updated NBHWC competencies, achieving 91% positive learner feedback and 97% relevance-to-role.
- Own LMS governance for PercyU, including course architecture, content updates, credential tracking, reporting, troubleshooting, and facilitator readiness support.
- Serve as a central enablement partner for facilitators and SMEs-anticipating needs, preparing materials, and ensuring seamless execution of new hire, annual, and asynchronous learning experiences.
- Champion ethical, privacy-forward member success storytelling by translating complex coaching outcomes into clear, de-identified narratives used for client meetings, QBRs/ABRs, sales enablement, and internal learning.
Training Program Manager
Personify Health
Remote, Florida
01.2022 - 01.2025
- Designed, developed, and delivered high-impact blended learning solutions (eLearning, ILT, VILT) across Live Services using adult learning theory and evidence-based instructional design practices.
- Built and optimized integrated learning roadmaps for new hires and ongoing development, improving onboarding clarity, consistency, and time-to-confidence.
- Led multiple SME initiatives (Cultural Competence/Humility, Money Mindfulness, Chronic Pain, Anxiety & Depression), coordinating content development, reviews, surveys, and asynchronous learning strategies.
- Rebranded and modernized hundreds of training decks, facilitator guides, and job aids using Articulate 360 and AI-enabled workflows to improve accessibility, visual consistency, and development efficiency.
- Mentored peers and supported backfill ramp-up, including coaching colleagues through first-time asynchronous course development and strengthening instructional design capability across the team.
Instructional Designer
Virgin Pulse / Personify Health
Remote, Florida
01.2021 - 01.2022
- Designed and developed learner-centered eLearning, ILT, and VILT content supporting Live Services onboarding, coaching skills, and clinical education topics.
- Partnered closely with SMEs and clinical leaders to translate complex health, behavior change, and coaching concepts into clear, engaging, and accessible learning experiences.
- Facilitated live virtual training sessions and supported early adoption of standardized design templates, laying the foundation for scalable learning practices.
Learning Partner
Iron Mountain Inc.
01.2014 - 01.2021
- Designed and developed end-to-end eLearning solutions (analysis, design, development, implementation, evaluation) for frontline and leadership audiences.
- Increased new hire curriculum completions by 12% by redesigning required courses and simplifying learning roadmaps aligned to role-specific competencies.
- Delivered safety compliance training that contributed to a 52% reduction in OSHA recordable injuries and reduced workers' compensation reserve by $8M.
- Converted a 28-hour classroom leadership program into a six-week virtual series (60-minute sessions), producing two cohorts and successfully training 75 leaders.
- Led Spanish translation and localization initiatives, ensuring linguistic accuracy, accessibility, and adoption across North America and Latin America.
Education
B.A. - Public Communication (Public Relations & Advertising)
University of Puerto Rico
San JuanSkills
- Learning Enablement & Strategy
- Instructional Design (ADDIE)
- Blended Learning (eLearning, ILT, VILT)
- Training Program & Portfolio Management
- New Hire Onboarding
- Curriculum & Learning Roadmaps
- Training Evaluation & Performance Measurement
- Continuous Improvement
- Kirkpatrick Evaluation
- LMS Administration & Governance (PercyU)
- Articulate 360 / Rise
- Microsoft 365
- Salesforce Health Cloud
- SME & Stakeholder Collaboration
- Change Management
- Inclusive & Accessible Learning Design
- Coaching & Behavior Change
- Workforce Wellbeing
- Member Success Storytelling
- Bilingual Communication (English/Spanish)
- Content Localization
- Project Management
Recognition
Headset Heroes - Multiple recognitions for peer enablement, inclusive and accessible learning design, behind-the-scenes leadership, and critical support across Live Services.
Work Preference
Job Search Status
Networking onlyWork Type
Full TimeContract WorkLocation Preference
RemoteSalary Range
$90000/yr - $200000/yrTimeline
Learning Enablement Manager
Personify Health
01.2025 - Current
Training Program Manager
Personify Health
01.2022 - 01.2025
Instructional Designer
Virgin Pulse / Personify Health
01.2021 - 01.2022
Learning Partner
Iron Mountain Inc.
01.2014 - 01.2021
B.A. - Public Communication (Public Relations & Advertising)
University of Puerto Rico