Laci Radcliffe
Herriman
Summary
I bring a people-centered, operations-driven approach to learning and enablement, with a strong focus on clarity, accuracy, and execution. I work closely with cross-functional teams to design and build systems, processes, and training experiences that support real-world performance. Known for my reliability and ownership mindset, I am motivated by creating solutions that remove friction, enable growth, and deliver meaningful impact.
Overview
9
9
years of professional experience
Work History
Learning Operations & Enablement
Vivint
Provo, UT
05.2021 - Current
- Own day-to-day administration and optimization of the Learning Management System (LMS), managing content organization, user access, data accuracy, technical support, performance reporting, and learning engagement metrics to support field success.
Partner with data, systems, and compliance teams to identify and resolve data inaccuracies and system gaps that impact training access, ensure accurate sales tool permissions, and maintain compliance guardrails through reporting, controls, and ongoing monitoring.
Build and manage training programs within the LMS, developing structured learning paths, automated workflows, and practical resources that support the growth of door-to-home sales representatives.
Coordinate and execute training rollouts from planning through delivery, ensuring learning content is assigned clearly, communicated effectively, and adopted by the field.
Facilitate live, in-person training sessions, creating engaging, hands-on learning experiences that support onboarding, skill development, and real-world application.
Act as the primary owner of field-facing communications for door-to-home sales, partnering with leadership and cross-functional teams to plan, coordinate, and deliver clear, timely messaging across training initiatives, promotions, incentives, events, and operational priorities.
1Stop & I-9 Specialist
Vivint
Provo, UT
09.2019 - 05.2021
- Serve as a frontline point of contact for door-to-door sales representatives, providing high-volume support via phone, email, and text across onboarding questions, account access, system issues, and operational needs in a fast-paced environment.
Troubleshoot and resolve account and system-related issues in real time, coordinating with internal teams to escalate and address complex cases efficiently.
Safeguard sensitive personal and employment information while maintaining accuracy, discretion, and professionalism across all communications and systems.
Manage I-9 verification and employment documentation for domestic and international new hires, ensuring strict compliance with federal regulations and internal policies.
Support a smooth onboarding experience by reviewing records, maintaining data integrity, and assisting new employees as they transition onto the team.
Inside Sales Liaison
Vivint
Provo, UT
10.2018 - 09.2019
- Partner with inside sales representatives to assess opportunities to advance installation timelines, balancing customer needs with time-sensitive commission cycles.
Evaluate technician availability and capacity, coordinating overtime approvals with operations managers and confirming additional coverage before scheduling work.
Execute approved schedule adjustments in collaboration with the team, ensuring accurate technician workloads and timely service delivery.
Sales Confirmation Representative
Vivint
Provo, UT
11.2017 - 10.2018
- Contact customers to confirm upcoming installation appointments, verifying addresses, primary account holders, and on-site availability.
Address customer questions or concerns related to their installation, ensuring expectations are clear and required details are captured in advance.
Document confirmation outcomes accurately and follow up as needed to ensure installations proceed as scheduled.
Freight Manager
Good Earth Natural Food Store
Spanish Fork, UT
08.2016 - 11.2017
- Oversee freight intake and inventory verification, ensuring incoming product is accurately documented and recorded in accordance with company standards.
Coordinate delivery unloading and product flow to the sales floor and storage areas, supporting efficient and reliable store operations.
Maintain organized back-of-house inventory to support availability, accuracy, and operational flow.
Provide customer checkout support during peak periods as needed to maintain smooth store operations.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05-2016
Skills
- Learning Operations & Enablement
- LMS Administration & Reporting
- Training Content Development
- Messaging Strategy
- Compliance & Data Integrity
- Process Improvement & Problem Solving
- Cross-Functional Collaboration
- Change Management
- Ownership & Execution
- Reliable & Dependable
Timeline
Learning Operations & Enablement
Vivint
05.2021 - Current
1Stop & I-9 Specialist
Vivint
09.2019 - 05.2021
Inside Sales Liaison
Vivint
10.2018 - 09.2019
Sales Confirmation Representative
Vivint
11.2017 - 10.2018
Freight Manager
Good Earth Natural Food Store
08.2016 - 11.2017
High School Diploma -
Spanish Fork High School
Honors & Awards
Excellence Award - The Golden Heart 2023
- This award recognizes the individual who is known for kindness, humility, service, optimism, and courage. Winners possess elite levels of empathy, grace, positivity, and teamwork. Their gratitude affects us and quiets our entitlement. They eat last, and are loyal to the group. They are the ones who believe in us most when we are struggling to believe in ourselves. They are the gold.