Desiree Bailey
Chicago,IL
Summary
Resourceful Customer Service Phone Representative known for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management skills. Excel in active listening, empathy, and patience to ensure customer satisfaction and problem resolution. Committed to evolving customer service environments.
Overview
18
18
years of professional experience
Work History
Customer Service Phone Representative
Teleperformance
Munchie , Indiana
09.2022 - 05.2024
- Answered incoming customer calls regarding service inquiries, complaints, billing questions and general product information.
- Provided customers with product and service information, answered inquiries and resolved customer complaints in a timely manner.
- Assisted customers in navigating website to locate desired products and services.
Warehouse Worker
Exspress employment
Dekalb , Illinois
10.2019 - 08.2022
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained stock levels in accordance with company policies.
Overnight Stocker
Walmart
Dekalb , IL
12.2014 - 11.2018
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
Telephone Interviewer
N.o.r.c
Chicago, Illinois
03.2011 - 07.2013
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Recorded data from completed surveys into an electronic database for further analysis.
Cashier
McDonalds
Chicago, USA
10.2008 - 05.2009
- Prepared food and drinks for over 200 customers daily
- Collaborated effectively with 10 or more team members daily to ensure customer satisfaction
- Sanitized food utensils and work areas daily
- Handled over $500 in cash and credit transactions daily
Cashier
Dunkin
Berwyn, USA
11.2006 - 08.2008
- Served over 150 customers in a timely professional manner daily
- Conducted proper opening and closing store procedures daily
- Handled over $1000 daily in customer cash and credit transactions daily
- Deposited over $1000 in cash receipts daily
Education
Certificate of Completion - job preparation and employment skills, life and computer skills, future career development
Jobs For Youth
Chicago, IL11.2024
G.E.D Certificate -
Chicago, IL12.2011
Skills
- Cash-handling
- Customer service
- Multi-tasking
- Flexible
- Typing
- Empathy
- Problem solving
- Call center operations
- Caller accomodations
- Verbal and written communication
- Call controlling
- Resolving issues
Timeline
Customer Service Phone Representative
Teleperformance
09.2022 - 05.2024
Warehouse Worker
Exspress employment
10.2019 - 08.2022
Overnight Stocker
Walmart
12.2014 - 11.2018
Telephone Interviewer
N.o.r.c
03.2011 - 07.2013
Cashier
McDonalds
10.2008 - 05.2009
Cashier
Dunkin
11.2006 - 08.2008
Certificate of Completion - job preparation and employment skills, life and computer skills, future career development
Jobs For Youth