Desiree Bejarano
San Pedro,USA
Summary
Property management professional with expertise in tenant relations, office management, and maintenance coordination. Proven track record of aligning tenant rights with business objectives to meet financial goals. Recognized for exceptional interpersonal and leadership skills, achieving perfect scores in customer service evaluations and awarded Leasing Agent of the Year.
Overview
22
22
years of professional experience
Work History
International Service Agent
DHL Express USA, INC.
Los Angeles, CA
10.2023 - Current
- Document cargo quantities and input figures into spreadsheets.
- Transported materials from receiving areas to storage locations or other designated areas.
- Conducted routine maintenance checks on forklift before operation.
- Utilized scanner gun for barcode scanning on parcels to enhance tracking accuracy.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Supervised item allocation in alignment with established routing schemes employing computer-controlled keyboards and scanning equipment to facilitate mail-sorting operations.
Leasing Agent
Shores LLC/Shores Apartments 544 Units
Marina Del Rey, CA
08.2013 - Current
- Executed lease-up strategy while continuously presenting and leasing apartments to future residents, ensuring high-level customer service.
- Generate weekly and daily leasing activity reports for owner.
- Maintain and follow up with resident receivables and delinquencies.
- Facilitate renewals and engage with residents to ensure residency retention.
- Utilize conflict resolution skills to effectively address issues among residents.
- Implement targeted sales and marketing approaches to drive traffic, maintain closing ratios, and exceed leasing benchmarks.
Senior Leasing Agent
Legacy Partners/Pacific Place 430 Units
Los Angeles, CA
11.2008 - 07.2013
- Orchestrated property tours during lease-up, showcasing amenities to prospective tenants and sharing valuable details regarding prominent features.
- Administered building's accounts by ensuring consistent collection of rent and utility payments.
- Processed rent collection invoices, billing, and additional tenant-related charges according to lease agreements.
- Allocated employee responsibilities, observed project advancement, and contributed to performance assessments.
- Evaluated completed work to ensure consistency, quality, and adherence to standards.
- Exhibited strong judgment and decision-making while addressing concerns and resolving issues.
Leasing Agent
Legacy Partners/Wilshire Vermont Station 449 Units
Los Angeles, CA
01.2007 - 11.2008
- Delivered informative and customized tours throughout lease up, resulting in increased leasing activity.
- Reviewed external property aspects and immediately communicated with maintenance department to correct deficiencies and preserve curbside appeal.
- Directed and managed community events.
- Documented all correspondence with and from tenants, maintaining precision.
- Managed escalation of urgent issues to property manager to secure immediate solution.
- Processed, analyzed, and coordinated applications for new leases.
Leasing Agent
Legacy Partners/Park Regency Club 460 Units
Downey, CA
05.2004 - 12.2006
- Handled calls and addressed inquiries from diverse parties employing active listening and open-ended questioning techniques to resolve issues.
- Motivated prospective tenants to complete applications following property tours.
- Defined application prerequisites and clarified concerns from interested tenants.
- Streamlined lease paperwork preparation, ensuring collection of signatures and initial payments from new residents.
- Addressed tenant maintenance requests in alignment with established conditions for building functionality.
- Fostered positive tenant interactions by ensuring clear communication and adept handling of inquiries.
Education
Business Administration And Management -
Los Angeles Harbor College
Wilmington, CASkills
- Yardi software
- Sales and marketing
- Excel
- MRI software
- CRM software
- Fair housing laws
- Training and mentoring
Timeline
International Service Agent
DHL Express USA, INC.
10.2023 - Current
Leasing Agent
Shores LLC/Shores Apartments 544 Units
08.2013 - Current
Senior Leasing Agent
Legacy Partners/Pacific Place 430 Units
11.2008 - 07.2013
Leasing Agent
Legacy Partners/Wilshire Vermont Station 449 Units
01.2007 - 11.2008
Leasing Agent
Legacy Partners/Park Regency Club 460 Units
05.2004 - 12.2006
Business Administration And Management -
Los Angeles Harbor College