Desiree Boothe
Dundalk,MD
Summary
I come from almost 20 years of experience with costumers,working with a team and or solo. Im very quick learner and pick up fast im always willing and excited to learn new things and have in daily use for knowledge. Im longer term with work but looking to add new experience's and build my work experiences and new road of duties. I follow what procedure are given and expected
Overview
7
7
years of professional experience
Work History
Costumer Service Associate
Wawa
Dundalk
07.2017 - 01.2021
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided information about products and services available to customers.
- Responded to customer inquiries via phone, email and chat.
- Provided product recommendations based on customer needs.
- Performed additional duties as assigned by management team.
- Developed relationships with key clients through regular contact and follow-up communication.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Server
IHOP
Cockeysville, Maryland
08.2013 - 12.2016
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
GED -
Patterson High School
Baltimore, MD05-2003
Skills
- Point of sale systems
- Appointment Scheduling
- Clerical Support
- Customer Support
- Inbound and Outbound Calling
- Team Collaboration
- Problem Resolution
- Quality Assurance
- Customer Service
- Guest Services
- Inventory Control
- Sales closing
Timeline
Costumer Service Associate
Wawa
07.2017 - 01.2021
Server
IHOP
08.2013 - 12.2016
GED -
Patterson High School