Emma Carpenter
Quakertown,PA
Summary
Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Costumer Service Associate
Wawa
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Arts - Psychology And Social Work
Bloomsburg University
Bloomsburg, PA05.2027
High School Diploma -
Quakertown Community High School
Quakertown, PA06.2023
Skills
- Point of sale systems
- Team Collaboration
- Regulatory Compliance
- Clerical Support
- Customer Support
- Customer Service
- Problem Resolution
- Interpersonal communication
Timeline
Costumer Service Associate
Wawa
08.2022 - Current
Bachelor of Arts - Psychology And Social Work
Bloomsburg University
High School Diploma -
Quakertown Community High School
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