SHADELLE CEREZO
Summary
Dedicated and trustworthy college student focused on developing new skills and continuously expanding knowledge. Adapts quickly to changing environments and approaches new responsibilities with confidence and a strong sense of accountability. Demonstrates excellent communication skills and works effectively in team settings, valuing collaboration and contributing to shared goals with a positive and proactive attitude. Known for being reliable, organized, and detail-oriented, with the ability to manage multiple tasks while maintaining efficiency and accuracy. Ready to take initiative, solve problems, and overcome challenges while gaining hands-on experience that supports long-term career growth and professional development.
Overview
2
2
years of professional experience
Work History
Costumer Service Staff / Cashier
Publix
07.2024 - Current
- Delivered friendly and efficient customer service by greeting customers, answering questions, and assisting with product location, enhancing overall shopping experience.
- Operate the cash register accurately by scanning items, processing cash, credit, and debit transactions, and issuing receipts.
- Resolved customer concerns or complaints professionally, addressing issues directly or escalating to supervisor when necessary to ensure customer satisfaction.
- Collaborated with team members to maintain efficient store operations, contributing to a positive work environment.
Warehouse Team Leader
Marken
07.2025 - 04.2026
- Supervised daily warehouse operations, ensuring timely completion of tasks and adherence to efficiency standards.
- Led team members by assigning tasks, providing guidance, and monitoring performance to foster a collaborative work environment.
- Train, mentor, and evaluate staff to improve performance and productivity.
- Processed all shipments and deliveries to guarantee accuracy and compliance with quality standards.
Education
Bachelor of Arts - Event Management
Florida International University
Miami, FL04-2028
Associate in Arts - Psichology
Miami Dade Collage
Hialeah, FL04-2026
Skills
- Point of sale systems
- Cash Handling
- Credit and cash transactions
- Numerical accuracy
- Customer Service Skills
- Adaptability
- Fast-paced adaptability
- Problem solving
- Teamwork & Leadership
- Communication
Languages
- English
- Spanish
Timeline
Warehouse Team Leader
Marken
07.2025 - 04.2026
Costumer Service Staff / Cashier
Publix
07.2024 - Current
Bachelor of Arts - Event Management
Florida International University
Associate in Arts - Psichology
Miami Dade Collage