Hi, I’m
Desiree Caban Arce
Clermont,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
Synovus BankWinter Park, FL
Branch Operations Supervisor
04.2021 - Current
Job overview
- Improved branch efficiency by streamlining processes and implementing new operational strategies.
- Enhanced customer satisfaction through timely resolution of client queries and prompt assistance.
- Managed daily branch operations, ensuring smooth functioning and adherence to company policies.
- Coordinated with other departments for seamless execution of branch initiatives and projects.
- Mentored junior team members, fostering a culture of continuous learning and professional development.
- Conducted periodic audits to ensure compliance with regulatory requirements and internal guidelines.
- Assessed employee performance and developed improvement plans.
Synovus BankWinter Park, FL
Senior Teller
04.2019 - 04.2021
Job overview
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
Claro PRHatillo, PR
Help Desk Specialist
01.2015 - 05.2018
Job overview
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Streamlined help desk processes for increased efficiency and improved response times.
- Collaborated with IT team members to identify recurring problems and develop long-term fixes.
- Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
Education
Intermerican University of Puerto RicoPonce, PR
BBA from Security Management
06.2025
National University College - BayamonBayamon, PR
Bachelor of Science from Software Development & Analysis
07.2021
University Overview
- 3.75 GPA
- Cum Laude graduate
Skills
- Effective Leadership
- Operational Efficiency
- Branch Administration
- Team Management
- Proficient in MS Office
- Team Supervision
- Staff Training
- HTML and CSS proficiency
- Algorithms and data structures
- Proficient in Visio
- Proficient in Visual Studio
- Phishing Awareness
- Vulnerability Assessment
Languages
Spanish
Full Professional
Timeline
Branch Operations Supervisor
Synovus Bank
04.2021 - Current
Senior Teller
Synovus Bank
04.2019 - 04.2021
Help Desk Specialist
Claro PR
01.2015 - 05.2018
Intermerican University of Puerto Rico
BBA from Security Management
National University College - Bayamon
Bachelor of Science from Software Development & Analysis