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Associate Principal Engineer

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Dynamic, senior leader with diverse multi-channel experience and proven track record of high quality customer acquisition and relationship deepening across banking, payments, retail and wireless industries. Recognized for delivering and maintaining outstanding client account generation, growth, enhancing customer experiences, and leveraging voice of the customer data and consumer insights to develop and implement measurable and meaningful products and campaigns.
Strong focus on fostering team collaboration and adapting to changing business needs.

Ambitious Business Management & Marketing graduate with strong experience across banking, legal operations, and entertainment contract management. Proven track record of improving workflows, supporting high-volume client operations, and delivering measurable results in compliance-focused environments. Adept at research, project coordination, client relationship management, and cross-functional teamwork

Dynamic banking professional with extensive experience at Synovus Bank and BB&T, excelling in relationship building and strategic planning. Proven track record of driving revenue growth, managing a team responsible $900 million loan portfolio, and fostering partnerships that enhance client satisfaction. Adept at team management and negotiation, consistently achieving targets in competitive markets.


  Over 16 years of experience in the fields of financial intelligence and investigation, fraud prevention, and financial analysis. Sar writing, filing and approving.
  Over 8 years as a people manager to a team of investigators within a financial institution.
  CFE certification and currently working toward a degree in business administration.
  Conducted deep investigations into suspected financial fraud, uncovering evidence to support findings
  Developed and implemented strategies to detect fraudulent activity within financial accounts
  Analyzed financial records, reports, and other data to identify suspicious activity
  Developed investigative reports to present to senior management
  Implemented fraud prevention measures to reduce the risk of future fraudulent activity


I have experience working in hospital housekeeping, where I am responsible for maintaining a clean, safe, and sanitary environment for patients, staff, and visitors. My duties include cleaning and disinfecting patient rooms, restrooms, and common areas, following infection control procedures, and properly handling waste and cleaning supplies. I understand the importance of cleanliness in preventing the spread of infection and supporting quality patient care. I am reliable, detail-oriented, and committed to maintaining high hospital cleanliness standards.

 Committed and motivated professional with a demonstrated history in Fire and Emergency Services. Well-versed in public safety communications, NG 9-1-1, and emergency services operations. Knowledgeable about dispatch procedures and policies at the national, state and local levels. Enthusiastic and eager to contribute to team success and mentoring the next generation of 911 professionals. 

Accomplished leader with a solid background in customer service and team supervision. Expertise in training and mentoring staff to optimize performance and streamline operations, driving significant improvements in customer satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Highly experienced and successful branch management professional with 8 years of experience in the financial industry knowledge of financial products, risk management, and regulatory compliance. Recognized for strong analytical skills, leadership abilities, and the ability to build and maintain relationships with clients and colleagues customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.

Results-driven and customer-focused banking professional with over 6 years of experience in financial services, client relationship management, and banking operations. Proven track record in achieving sales targets, managing portfolios, and ensuring compliance with regulatory guidelines. Skilled in cross-selling financial products, analyzing financial data, and delivering tailored financial solutions to individuals and businesses. Adept at working in fast-paced environments with a strong commitment to accuracy, confidentiality, and customer satisfaction.

Desiree Caban Arce

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Synovus Bank

Job overview

Synovus Bank

Job overview

Claro PR

Job overview

Education

Intermerican University of Puerto Rico
Ponce, PR

National University College - Bayamon
Bayamon, PR

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Branch Operations Supervisor

Senior Teller

Help Desk Specialist

Intermerican University of Puerto Rico

National University College - Bayamon

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Summary

Overview

Work History

Synovus Bank

Job overview

Synovus Bank

Job overview

Claro PR

Job overview

Education

Intermerican University of Puerto RicoPonce, PR

National University College - BayamonBayamon, PR

University Overview

Skills

Languages

Timeline

Branch Operations Supervisor

Senior Teller

Help Desk Specialist

Intermerican University of Puerto Rico

National University College - Bayamon

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Intermerican University of Puerto Rico
Ponce, PR

National University College - Bayamon
Bayamon, PR