Desiree Caison
Milwaukee,WI
Summary
Driven and dynamic Cosmetologist with a proven track record at Fe’s House of Beauty By Dezi LLC, excelling in client satisfaction and retention through exceptional customer service and sanitation practices. Adept at team leadership and operations management, evidenced by enhancing sales and efficiency at Pilot Travel Centers. Skilled in hair styling and relationship building, demonstrating a commitment to professionalism and ethics.
Overview
15
15
years of professional experience
Work History
Cosmetologist
Fe’s House of Beauty By Dezi LLC
Milwaukee, WI
03.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
General Manager
Pilot Travel Centers
Oak Creek, WI
11.2009 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Kilmer South High School
MilwaukeeCosmetology -
Paul Mitchell The School Milwaukee
Pewaukee, WI03.2018
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Hair Styling
- Men and women haircuts
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Product Knowledge
- Hair Coloring and Highlighting
- Social Media Promotion
- Client Education
- Decision-Making
- Relationship Building
- Sales and Upselling
- Relationship building and management
- Nail care services
- Issue Resolution
- Administrative Procedures
- Workspace Organization
- Creativity and Originality
- Schedule Management
- Cash Register Operation
- Supply Ordering and Management
- Business Management
- Team Leadership
- Time Management
- Staff Training and Development
- Operations Management
- Staff Development
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Budget Control
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Hiring and Training
- Managing Operations and Efficiency
- Task Delegation
- Employee Coaching and Mentoring
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Reliability
- Adaptability
- Onboarding and Orientation
- Preventive Maintenance
Timeline
Cosmetologist
Fe’s House of Beauty By Dezi LLC
03.2018 - Current
General Manager
Pilot Travel Centers
11.2009 - 05.2024
High School Diploma -
Kilmer South High School
Cosmetology -
Paul Mitchell The School Milwaukee