Desiree Caldera
Chino,CA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
15
15
years of professional experience
Work History
Caregiver, Special Needs
Private
01.2022 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
Package Handler
FedEx
06.2016 - 02.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Acosta Corporation
03.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Shipping Coordinator
Kutz And Styles
06.2008 - 10.2015
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Worked with vendors to schedule daily pickups and weekly deliveries
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
Education
High School Diploma -
Chino High School
Chino, CA05.2021
Skills
- Child Safety
- Social Support
- Protein Handling
- Client Requirements
- Dietary Needs
- Positive Reinforcement Methods
- Special Needs Clients
- Group and Individual Care
- Client Relationships
- Social Behaviors
- Package Loading
- Package Pickup and Delivery
- Data Accuracy
- Customer Experience
- Maintaining Clean Work Areas
Timeline
Caregiver, Special Needs
Private
01.2022 - 09.2023
Customer Service Representative
Acosta Corporation
03.2021 - 01.2022
Package Handler
FedEx
06.2016 - 02.2022
Shipping Coordinator
Kutz And Styles
06.2008 - 10.2015
High School Diploma -
Chino High School