Desiree Christy

Led acquisition of new company, adding 80+ new store locations and $2M in revenue for Community Loans of America. Revamped operations and staffing, doubling revenue to $4.2M in three months. Opened new territories and consistently increased sales and improved operational performance. Designed and delivered training programs for district managers and store staff.

• Managed acquisition of competitive loan company, adding $2M and 80 stores to Community Loans. Oversaw operational due diligence. Evaluated current staff and interviewed employees. Developed training program and implemented post-acquisition to orient staff to corporate policies and culture. Maintained operations through acquisition. Retained 95% of revenue.
• Increased territory revenue for Community Loans from $2M to $4.2M in three months. Region lacking direction and leadership. Analyzed performance of district managers across 80 sites. Replaced three of five district managers and re-staff 75% of store personnel, increasing effectiveness and customer service.
• Reduced turnover 25% annually, built division to number one in revenue and P&L at Express Check. Company turnover averaging 183%. Evaluated district manager performance, implemented management expectations, and required monthly staff meetings. Implemented monthly Branch of the Month program. Constant communication and expectation setting led to #1 division award seven out of twelve months.
• Opened 50 new locations for Check Into Cash and generated 15% over budgeted revenue in year one. Identified locations and negotiated leases. Hired and trained four district managers and staff. Oversaw set up and opening of each site.