Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Coleman

Plant City

Summary

Dynamic team leader skilled in employee training and customer service. Proven ability to implement safety protocols and provide constructive feedback, ensuring operational excellence and a supportive workplace culture.

Overview

4
4
years of professional experience

Work History

Crew Trainer

Chipotle
Plant City, FL
01.2026 - Current
  • Trained new crew members on operational procedures, food safety, and customer service standards.
  • Ensured adherence to food safety protocols during daily operations.
  • Monitored crew performance, providing constructive feedback for improvement.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Crew Member

Dairy Queen
Plant City, FL
06.2022 - 10.2025
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
  • Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
  • Managed front-line operations during busy shifts, ensuring optimal service delivery and guest satisfaction.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of Arts - Radiography

Polk State College
Winter Haven, FL
05-2029

High School Diploma -

Plant City High School
Plant City, FL
05-2025

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Safe food handling
  • Workplace safety
  • Decision-making
  • Cleaning and sanitation
  • POS systems
  • Role modeling
  • Opening and closing procedures

Languages

English

Timeline

Crew Trainer

Chipotle
01.2026 - Current

Crew Member

Dairy Queen
06.2022 - 10.2025

Associate of Arts - Radiography

Polk State College

High School Diploma -

Plant City High School