Desiree Crisostomo
Las Vegas,NV
Summary
A dynamic leader with a proven track record at MGM Resorts International, I excel in operations management and staff supervision. My expertise in workflow optimization and employee development has significantly enhanced team productivity and operational efficiency. Skilled in fostering customer relations, I've successfully implemented strategies that bolstered business performance and profitability.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
MGM Resorts International
Las Vegas, NV
05.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
General Manager
Wahoos Fish Taco
Henderson NV
03.2019 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Lead Supervisor
Wahoos Fish Taco
Honolulu, HI
11.2010 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
GED -
Leilehua High Schoool
Honolulu, HI06-2008
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Customer relations
- Workflow optimization
- Compliance management
- Scheduling coordination
- Operational planning
Timeline
Operations Supervisor
MGM Resorts International
05.2023 - Current
General Manager
Wahoos Fish Taco
03.2019 - 07.2022
Shift Lead Supervisor
Wahoos Fish Taco
11.2010 - 10.2017
GED -
Leilehua High Schoool