DESIREE FAILEY
Summary
Dedicated healthcare professional with five years of customer service and patient care experience as a Certified Nursing Assistant. Expertise in creating a comfortable environment for patients, ensuring cleanliness and safety, and thriving in fast-paced settings. Committed to transitioning into dental assisting while maintaining high standards of patient care.
Overview
6
6
years of professional experience
Work History
CNA
Golden Home Care Services
Atlanta
08.2023 - Current
- Provided compassionate care while assisting patients with activities of daily living to enhance their comfort and well-being.
- Monitor and document vital signs while reporting changes to nurses.
- Collaborated with healthcare professionals to deliver quality patient care.
- Built trusting relationships with patients and families to foster a supportive care environment.
- Maintain clean, sanitized, and safe patient environments.
- Follow infection control and safety procedures.
Customer Service Representative
SkyTech Virtual Solutions
12.2020 - Current
- Resolved customer concerns professionally and efficiently.
- Resolved customer concerns, ensuring satisfaction and loyalty.
- Managed multiple tasks with precision, supporting smooth operations.
- Communicated with customers by phone and email, enhancing overall experience.
Education
DIPLOMA - GENERAL EDUCATION
Saint Anthony High School
New JerseySkills
- Patient Care
- Vital Signs
- Infection Control & Sanitization
- Medical Documentation
- Electronic Records
- Appointment Scheduling
- Patient Communication
- Team Collaboration
- Time Management
- Attention to Detail
- Problem Solving
- Compassionate Care
- Customer Service
- Fast Learner
References
Available upon request
Timeline
CNA
Golden Home Care Services
08.2023 - Current
Customer Service Representative
SkyTech Virtual Solutions
12.2020 - Current
DIPLOMA - GENERAL EDUCATION
Saint Anthony High School