Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Fennimore

Pemberton Township,New Jersey

Summary

Customer service expect with sound judgement and an ability to resolve problems in a tactfully and diplomatically matter.

Overview

13
13
years of professional experience

Work History

Receptionist/Dispatcher

Affordable Towing and Recovery
11.2021 - Current
  • Answer multi line phones
  • Release vehicle to customers and transport companie
  • Dispatch new calls to driver
  • Collect fees that are due on vehicles
  • Call insurance or finance company to arrange payment and pick up of vehicles

Homemaker

09.2017 - 11.2021
  • Stay at home mom

Office Manager

Affordable Towing and Recovery
10.2015 - 09.2017
  • Make work schedule for drivers
  • Answer multi line phones help customers or take detailed messages
  • Write up work orders for mechanic
  • Write up vehicle condition reports
  • Keep track of fuel receipts and Ezpass useage
  • Accept all jobs and dispatch to drivers

Business Manger

East Coast Powersports
02.2013 - 04.2015
  • Direct all calls to correct associate or take a detailed message.
  • Greet all customers and send them to the proper department.
  • Organize events for customers and vendors. Update company website and craigslist accounts.
  • Get financing for purchase of all units and have proper paperwork prepared and signed in a timely matter.
  • Make sure the finance company received the completed paperwork.
  • Receive check and cash deposit from customer for units being purchased.
  • Sell aftercare and the proper insurance to new and existing customers.
  • Keep office and showroom organized, clean, and presentable.

Education

High School Diploma - General

Penn Foster
Scranton, PA
10.2004

Skills

Customer service

Timeline

Receptionist/Dispatcher

Affordable Towing and Recovery
11.2021 - Current

Homemaker

09.2017 - 11.2021

Office Manager

Affordable Towing and Recovery
10.2015 - 09.2017

Business Manger

East Coast Powersports
02.2013 - 04.2015

High School Diploma - General

Penn Foster
Desiree Fennimore