Desiree Fennimore
Pemberton Township,New Jersey
Summary
Customer service expect with sound judgement and an ability to resolve problems in a tactfully and diplomatically matter.
Overview
13
13
years of professional experience
Work History
Receptionist/Dispatcher
Affordable Towing and Recovery
2021.11 - Current
- Answer multi line phones
- Release vehicle to customers and transport companie
- Dispatch new calls to driver
- Collect fees that are due on vehicles
- Call insurance or finance company to arrange payment and pick up of vehicles
Homemaker
2017.09 - 2021.11
- Stay at home mom
Office Manager
Affordable Towing and Recovery
2015.10 - 2017.09
- Make work schedule for drivers
- Answer multi line phones help customers or take detailed messages
- Write up work orders for mechanic
- Write up vehicle condition reports
- Keep track of fuel receipts and Ezpass useage
- Accept all jobs and dispatch to drivers
Business Manger
East Coast Powersports
2013.02 - 2015.04
- Direct all calls to correct associate or take a detailed message.
- Greet all customers and send them to the proper department.
- Organize events for customers and vendors. Update company website and craigslist accounts.
- Get financing for purchase of all units and have proper paperwork prepared and signed in a timely matter.
- Make sure the finance company received the completed paperwork.
- Receive check and cash deposit from customer for units being purchased.
- Sell aftercare and the proper insurance to new and existing customers.
- Keep office and showroom organized, clean, and presentable.
Education
High School Diploma - General
Penn Foster
Scranton, PA10.2004
Skills
Customer service
Microsoft word
Microsoft excel
Guest services
Fast learner
Self motivated
Quick Books
Organized
Customer Focused
Timeline
Receptionist/Dispatcher
Affordable Towing and Recovery
2021.11 - Current
Homemaker
2017.09 - 2021.11
Office Manager
Affordable Towing and Recovery
2015.10 - 2017.09
Business Manger
East Coast Powersports
2013.02 - 2015.04
High School Diploma - General
Penn Foster