Desiree Fennimore
Pemberton Township,New Jersey
Summary
Customer service expect with sound judgement and an ability to resolve problems in a tactfully and diplomatically matter.
Overview
13
13
years of professional experience
Work History
Receptionist/Dispatcher
Affordable Towing and Recovery
Trenton, NJ
11.2021 - Current
- Answer multi line phones
- Release vehicle to customers and transport companie
- Dispatch new calls to driver
- Collect fees that are due on vehicles
- Call insurance or finance company to arrange payment and pick up of vehicles
Homemaker
09.2017 - 11.2021
- Stay at home mom
Office Manager
Affordable Towing and Recovery
Trenton, NJ
10.2015 - 09.2017
- Make work schedule for drivers
- Answer multi line phones help customers or take detailed messages
- Write up work orders for mechanic
- Write up vehicle condition reports
- Keep track of fuel receipts and Ezpass useage
- Accept all jobs and dispatch to drivers
Business Manger
East Coast Powersports
Lawrenceville, NJ
02.2013 - 04.2015
- Direct all calls to correct associate or take a detailed message.
- Greet all customers and send them to the proper department.
- Organize events for customers and vendors. Update company website and craigslist accounts.
- Get financing for purchase of all units and have proper paperwork prepared and signed in a timely matter.
- Make sure the finance company received the completed paperwork.
- Receive check and cash deposit from customer for units being purchased.
- Sell aftercare and the proper insurance to new and existing customers.
- Keep office and showroom organized, clean, and presentable.
Education
High School Diploma - General
Penn Foster
Scranton, PA10.2004
Skills
Customer service
Microsoft word
Microsoft excel
Guest services
Fast learner
Self motivated
Quick Books
Organized
Customer Focused
Timeline
Receptionist/Dispatcher
Affordable Towing and Recovery
11.2021 - Current
Homemaker
09.2017 - 11.2021
Office Manager
Affordable Towing and Recovery
10.2015 - 09.2017
Business Manger
East Coast Powersports
02.2013 - 04.2015
High School Diploma - General
Penn Foster