Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Florencio

Passaic,NJ

Summary

Dynamic Receptionist with a proven track record at Clifton Pediatric, enhancing front desk operations and customer satisfaction. Excelled in organization and verbal communication, streamlining processes and providing exceptional service. Demonstrated expertise in data entry and handling sensitive information, significantly contributing to workplace efficiency and client trust. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

8
8
years of professional experience

Work History

Receptionist

Clifton Pediatric
06.2015 - 07.2017
  • Compiled information from files and research to satisfy information requests.
  • Handled authorizations
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

St Mary's General Hospital
02.2017 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Receptionist

Clifton Adult Opportunity
01.2021 - 03.2023
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collect Copays
  • Scheduled office meetings and client appointments for staff teams.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Education

No Degree - Early Childhood Special Education

Felician University
Lodi, NJ

Skills

    Organization skills

    Time Management

    Telephone skills

    Data Entry

    Scheduling

    Verbal and written communication

Timeline

Receptionist

Clifton Adult Opportunity
01.2021 - 03.2023

Receptionist

St Mary's General Hospital
02.2017 - 07.2021

Receptionist

Clifton Pediatric
06.2015 - 07.2017

No Degree - Early Childhood Special Education

Felician University
Desiree Florencio