Desiree Franzel
Cedar Springs
Summary
Innovative leader skilled in operations management and team development within the restaurant industry. Expertise in driving performance improvements and implementing effective procedures to enhance service delivery and operational efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Restaurant General Manager
Border Foods Inc.
Rockford
06.2024 - Current
- Oversaw daily restaurant operations ensuring quality and service standards.
- Trained and mentored staff to enhance performance and teamwork.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Developed and implemented operational procedures to improve efficiency.
- Managed inventory levels to optimize supply chain efficiency and reduce waste.
- Maintained accurate inventories of food, supplies and equipment.
- Handled customer feedback to resolve issues and improve service experience.
- Ensured compliance with health, safety and sanitation standards.
Legal Assistant Intern
Reed & Glovick PLC
01.2024 - 05.2024
- Converted and organized records into electronic format, ensuring consistent naming convention for streamlined access.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, and managing calendars.
- Enhanced client satisfaction by efficiently managing case files and maintaining an organized filing system.
- Facilitated client meetings, documenting detailed notes to support accurate record-keeping and timely follow-up actions.
- Organized exhibits and witness lists for trial preparation, enhancing efficiency during proceedings.
Bartender Shift Manager
Harvard Tavern
09.2016 - 12.2023
- Managed bar inventory, restocked supplies, and ordered spirits, beer, wines, and mixers to ensure seamless operations.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Built rapport with regular patrons through attentive service, enhancing customer loyalty to the establishment.
- Fostered positive work atmosphere through effective communication, teamwork encouragement, and employee recognition.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared bar for service by arranging equipment and supplies, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Operations Manager
Culinary Cultivations
02.2015 - 09.2019
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Food Service Director at Kent County Jail
Aramark
01.2012 - 02.2016
- Oversaw daily kitchen operations, ensuring timely meal preparation and delivery during large-scale events and peak dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Delivered in-depth training to workers in food preparation to increase their skill level and abilities that can be used upon release.
- Developed waste reduction strategies in food preparation by implementing portioning techniques and reusing ingredients.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created strategies to enhance food service efficiency in a facility serving over 3000 meals daily.
Education
Bachelor of Science - Criminal Justice
Baker College
Muskegon, MI05-2024
Associate of Science - Food And Beverage Management
Baker College
Muskegon05-2008
Skills
- File organization
- Client communication
- Microsoft Office proficiency
- Team leadership
- Complex problem solving
- Staff training and development
- Operations management
- Budget control and planning
- Financial management
- Customer service excellence
- Food safety compliance
- Health code adherence
- Labor management
- Restaurant promotion management
- Sanitation standards
Certification
- ServSafe Certified
- ServSafe Proctor Certified
- ServSafe Alcohol Certified
Timeline
Restaurant General Manager
Border Foods Inc.
06.2024 - Current
Legal Assistant Intern
Reed & Glovick PLC
01.2024 - 05.2024
Bartender Shift Manager
Harvard Tavern
09.2016 - 12.2023
Operations Manager
Culinary Cultivations
02.2015 - 09.2019
Food Service Director at Kent County Jail
Aramark
01.2012 - 02.2016
Bachelor of Science - Criminal Justice
Baker College
Associate of Science - Food And Beverage Management
Baker College