Desiree Fuentes
McAllen,TX
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
7
7
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
03.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Fulfillment Expert
Target
09.2021 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Bay Host/Front Desk Receptionist
TopGolf
09.2018 - 09.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Cashier Lead
Chick-fil-A
11.2017 - 04.2021
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Education
Associate of Arts - Education
South Texas College
McAllen, TX05-2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
03.2023 - Current
Fulfillment Expert
Target
09.2021 - Current
Bay Host/Front Desk Receptionist
TopGolf
09.2018 - 09.2022
Cashier Lead
Chick-fil-A
11.2017 - 04.2021
Associate of Arts - Education
South Texas College
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