Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Desiree Fuentes

GARLAND

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

American Help Desk
GARLAND
03.2022 - Current
  • Responded to customer inquiries via phone and email.
  • Resolved product issues by troubleshooting and providing solutions.
  • Maintained accurate customer records in the support database.
  • Educated customers on product features and usage guidelines.
  • Handled escalated complaints with professionalism and empathy.
  • Assisted in training new staff on customer service protocols.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Associate of Science - Dental Hygiene

Brookhaven College
Dallas, TX
06.2025 - 04.2026

Emmett J Conrad High School
Dallas, TX

Skills

  • Customer service
  • Record keeping
  • Staff education and training
  • Critical thinking
  • De-escalation techniques
  • Inbound and outbound calling
  • Multitasking and organization
  • Computer proficiency
  • CRM software
  • Verbal and written communication
  • Positive and professional
  • Call center experience

References

References available upon request.

Timeline

Associate of Science - Dental Hygiene

Brookhaven College
06.2025 - 04.2026

Customer Service Representative

American Help Desk
03.2022 - Current

Emmett J Conrad High School
Desiree Fuentes