Desiree Gongora
Alice ,TX
Summary
Dynamic leader with proven expertise in operations management and team building, honed across roles at Burger King Del Rio Ventures and Shonaz Foods. Excelled in enhancing customer retention and driving performance improvement, achieving significant business growth. Skilled in P&L management and bilingual communication, adept at fostering community outreach and mentoring teams for success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Burger King Del Rio Ventures
11.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
District Manager
Burger King Shonaz Foods
03.2022 - 10.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Burger King Shonaz
09.2015 - 10.2022
Education
Associate Of Applied Business - Business Administration And Management
Pikes Peak Community College
Colorado Springs, COCNA - Nursing
Coastal Bend College
Beeville, TXGED -
N/A
Colorado Springs, CO2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training/development
- P&L management
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
- Performance improvement
- Consistently meet goals
- Bilingual
- Loss prevention
- Community outreach
Accomplishments
Top 5% drive thru acr performance 2023
Top 5% traffic growth 2023
Highest increase in sales 2023
Certification
Serv Safe manager food safety
Timeline
General Manager
Burger King Del Rio Ventures
11.2022 - Current
District Manager
Burger King Shonaz Foods
03.2022 - 10.2022
General Manager
Burger King Shonaz
09.2015 - 10.2022
Associate Of Applied Business - Business Administration And Management
Pikes Peak Community College
CNA - Nursing
Coastal Bend College
GED -
N/A