Desiree Gonzalez
New York,NY
Summary
Customer Service and Personal Care Professional committed to enhancing client satisfaction and well-being. Contributed to positive shopping environments by assisting customers with product selection and resolving inquiries. Delivered essential support in daily living activities, monitored health and safety, and ensured compliance with care protocols.
Overview
21
21
years of professional experience
Work History
Sales Clerk Assistant
Cabrini wines & spirits INC
New York, NY
09.2019 - 09.2026
- Delivered exceptional customer service by assisting with product selection, addressing questions, and resolving complaints.
- Assisted Cabrini wines & spirits INC customers with wine and spirits selections.
- Operated a cash register and POS system for sales transactions.
- Checked customer identification for alcohol purchases and age compliance.
- Greeted customers upon entrance and handled cash and credit transactions.
- Processed payments and bagged items for customer checkout.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Organized backroom stock areas as well as kept up with the organization of front end display area.
- Stocked shelves with wine, liquor, and beverage inventory.
- Put new merchandise on shelves and racks in attractive arrangements.
- Reorganized displays to keep Cabrini wines & spirits INC. sales floor tidy.
- Arranged store displays to improve product visibility and encourage customer engagement.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Updated pricing and sales signs to promote merchandise.
- Received merchandise deliveries and placed products into storage areas.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Responded to customer questions about products and services.
- Greet customers, offer flavor descriptions, and recommend bottles for meals or events.
Personal Home Health Aide
Concept of Independence
New York, NY
08.2005 - 09.2019
- Assisted clients with daily personal care and hygiene in home settings.
- Assisted clients with bathing, dressing, and incontinence care.
- Assist with bathing, dressing, grooming, toileting, and ambulation needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided personal hygiene assistance such as oral care and hair care.
- Monitored client's well-being, safety, and comfort under physician direction.
- Monitored vital signs and reported changes to care supervisors.
- Checked patients' pulse regularly to monitor their vital signs., temperature and respiration.
- Recorded vital signs such as temperature, pulse rate, respiration rate, and blood pressure readings.
- Administer medications as prescribed by a physician or nurse practitioner.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Reminded clients about medications and scheduled care routines.
- Assisted clients with physical therapy exercises to promote recovery and mobility. as instructed by a therapist or healthcare provider.
- Supported mobility, transfers, and safe movement around the home.
- Maintained clean living spaces and sanitized personal care areas.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Prepared meals and followed dietary instructions for each client.
- Prepare meals, shop for groceries, do laundry, and perform other household tasks.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted clients with proper exercises and rehabilitation.
Cashier/Receptionist
Hard Rock Cafe
New York, NY
08.2007 - 09.2009
- Balanced cash drawer and verified receipts at opening and closing shifts to ensure accurate financial reporting.
- Followed Hard Rock Cafe’s cash handling procedures and security.
- Balancing the main safe multiple times per day, building Daily Cash bags, and facilitating change runs.
- Managing the petty cash log, ensuring receipts, processing ‘paid ins and paid outs’, notifying management of any cash overages or shortages.
- Coordinated with servers and hosts on tab transfers.
- Handled incoming phone calls, addressed customer inquiries, and directed calls to the appropriate personnel to improve customer service.
- Performed basic office administrative tasks, including making copies and delivering mail.
Education
Certified Nurse Aide
ABC Training Center
09.2006 - 03.2007
GED
New York, NYSkills
- POS systems
- Cash handling
- Inventory control
- ID verification
- Product stocking
- Sales support
- Customer service
- Product recommendations
- Cash register operation
- Store maintenance
- Hospitality and accommodation
- POS operation
- Age verification
- Inventory stocking
- Inventory management
Timeline
Sales Clerk Assistant
Cabrini wines & spirits INC
09.2019 - 09.2026
Cashier/Receptionist
Hard Rock Cafe
08.2007 - 09.2009
Certified Nurse Aide
ABC Training Center
09.2006 - 03.2007
Personal Home Health Aide
Concept of Independence
08.2005 - 09.2019
GED