Summary
Overview
Work History
Education
Skills
Timeline
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Kaylani Perdigon

Plantation,FL

Summary

Proven to excel in customer service and administrative skills, I significantly enhanced guest satisfaction and repeat business at Fitness Systems. Skilled in Microsoft Office and relationship building, I adeptly managed front desk operations and resolved issues, achieving a high level of efficiency and teamwork. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Front Desk Clerk/ Sales Associate

Fitness Systems
05.2023 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Publix
08.2021 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Currently Enrolled - Criminal Justice

Broward College
ONLINE

Skills

  • Time Management
  • Customer Service
  • Hospitality services
  • Administrative Skills
  • Microsoft Office
  • Payment Processing
  • Guest Relations
  • Cash Handling
  • Multi-Line Phone Systems
  • Effective Planning
  • Front Desk Management
  • POS Systems
  • Teamwork and Collaboration
  • Computer Skills
  • Phone and Email Etiquette
  • Relationship Building

Timeline

Front Desk Clerk/ Sales Associate

Fitness Systems
05.2023 - Current

Cashier

Publix
08.2021 - 06.2023

Currently Enrolled - Criminal Justice

Broward College

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Kaylani Perdigon