Desiree Guido Graham
Murrieta,CA
Summary
Dedicated and detail-oriented professional with 10+ years of experience in the medical field. Thrive in fast-paced environments. Excellent interpersonal communication skills. Team player, who is eager, enthusiastic, and focused.
Overview
16
16
years of professional experience
Work History
Admitting Clerk
Kaiser Permanente
03.2024 - Current
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Financial Counselor 2-ED
Loma Linda LLUMC-Murri
04.2022 - Current
- Assists patients who are seeking treatment in the ER Dept to navigate through the financial process
- Verifies benefits, eligibility and facilitates authorization from payers and medical groups
- Obtains pertinent documentation to support authorization request
- Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary
- Creates and executes financial contracts with patients and payers for both LLUMC Murrieta facility and LLUHC professional services
Bartender
Pechanga Casino and Resort-Lobby Bar and Grill
05.2019 - 12.2019
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions
- Transmit orders to bar and kitchen by recording patrons' choices
- Serve orders by picking up and delivering patrons' choices from bar and kitchen
- Obtain revenues by totaling charges, issuing bill, accepting payment, and delivering bill and payment to host person
- Returning change or credit card and signature slip to patrons
Pak Plus Technician
Omnicell Pharmaceutical
05.2009 - 03.2018
- Counted medication, placing product in appropriate containers, and labelling item for review by pharmacist
- Monitored formulary levels, identifying medications for refill and ordering medications for packaging
- Optimized and maintained automated ROBOT-Rx
- Liaised with healthcare providers and patients, obtaining correct prescription information and answering patients' questions about medications under supervision of pharmacist
- Updated electronic patient information and billing details
- Performed administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, ordering supplies, and restocking inventory
Education
Criminology Coursework -
John Jay School of Criminal Justice
Liberal Arts Coursework -
Borough of Manhattan Community College (BMCC)
Theatre Arts Coursework -
Nassau Community College
Skills
- Epic
- Food Safety & Sanitation
- MS Office
- PMOC
- Connect RX 6755
- Customer Service
- Conflict Resolution
- Problem Solving
- Multitasking
Timeline
Admitting Clerk
Kaiser Permanente
03.2024 - Current
Financial Counselor 2-ED
Loma Linda LLUMC-Murri
04.2022 - Current
Bartender
Pechanga Casino and Resort-Lobby Bar and Grill
05.2019 - 12.2019
Pak Plus Technician
Omnicell Pharmaceutical
05.2009 - 03.2018
Criminology Coursework -
John Jay School of Criminal Justice
Liberal Arts Coursework -
Borough of Manhattan Community College (BMCC)
Theatre Arts Coursework -
Nassau Community College
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