Desiree Guido Graham
Murrieta,CA
Summary
Dedicated and detail-oriented professional with 10+ years of experience in the medical field. Thrive in fast-paced environments. Excellent interpersonal communication skills. Team player, who is eager, enthusiastic, and focused.
Overview
16
16
years of professional experience
Work History
Admitting Clerk
Kaiser Permanente
Moreno Valley, CA
03.2024 - Current
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Financial Counselor 2-ED
Loma Linda LLUMC-Murri
Murrieta, CA
04.2022 - Current
- Assists patients who are seeking treatment in the ER Dept to navigate through the financial process
- Verifies benefits, eligibility and facilitates authorization from payers and medical groups
- Obtains pertinent documentation to support authorization request
- Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary
- Creates and executes financial contracts with patients and payers for both LLUMC Murrieta facility and LLUHC professional services
Bartender
Pechanga Casino and Resort-Lobby Bar and Grill
Temecula, CA
05.2019 - 12.2019
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions
- Transmit orders to bar and kitchen by recording patrons' choices
- Serve orders by picking up and delivering patrons' choices from bar and kitchen
- Obtain revenues by totaling charges, issuing bill, accepting payment, and delivering bill and payment to host person
- Returning change or credit card and signature slip to patrons
Pak Plus Technician
Omnicell Pharmaceutical
Head Office, PA
05.2009 - 03.2018
- Counted medication, placing product in appropriate containers, and labelling item for review by pharmacist
- Monitored formulary levels, identifying medications for refill and ordering medications for packaging
- Optimized and maintained automated ROBOT-Rx
- Liaised with healthcare providers and patients, obtaining correct prescription information and answering patients' questions about medications under supervision of pharmacist
- Updated electronic patient information and billing details
- Performed administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, ordering supplies, and restocking inventory
Education
Criminology Coursework -
John Jay School of Criminal Justice
Liberal Arts Coursework -
Borough of Manhattan Community College (BMCC)
Theatre Arts Coursework -
Nassau Community College
Skills
- Epic
- Food Safety & Sanitation
- MS Office
- PMOC
- Connect RX 6755
- Customer Service
- Conflict Resolution
- Problem Solving
- Multitasking
Timeline
Admitting Clerk
Kaiser Permanente
03.2024 - Current
Financial Counselor 2-ED
Loma Linda LLUMC-Murri
04.2022 - Current
Bartender
Pechanga Casino and Resort-Lobby Bar and Grill
05.2019 - 12.2019
Pak Plus Technician
Omnicell Pharmaceutical
05.2009 - 03.2018
Criminology Coursework -
John Jay School of Criminal Justice
Liberal Arts Coursework -
Borough of Manhattan Community College (BMCC)
Theatre Arts Coursework -
Nassau Community College