Hi, I’m
Desiree Gutierrez
Magnolia,TX
Summary
Dynamic and results-driven professional with a proven track record at Magnolia ISD Transportation, excelling in team leadership and conflict resolution. Adept at training new drivers while ensuring safety and efficiency. Recognized for strong communication skills and a commitment to exceptional customer service, fostering positive relationships and enhancing operational performance.
Overview
11
years of professional experience
Work History
Magnolia ISD Transportation
Lead Driver
03.2019 - Current
Job overview
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.
Walgreens
Pharmacy Technician
11.2013 - 12.2018
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Lone Star CollegeHouston, TX
from Education
Skills
- Adaptable Decision-making
- Strong communication skills
- Professionalism and punctuality
- Team leadership qualities
- Critical thinking aptitude
- Interpersonal relationship building
- Emergency response preparedness
- Stress management capacity
- Time management proficiency
- Strong leadership
- Customer service
- Reliability
- Excellent communication
- Conflict resolution
Timeline
Lead Driver
Magnolia ISD Transportation
03.2019 - Current
Pharmacy Technician
Walgreens
11.2013 - 12.2018
Lone Star College
from Education
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