Desiree Gutierrez
Magnolia ISD Transportation
Magnolia,TX
11
years of professional experience
Dynamic and results-driven professional with a proven track record at Magnolia ISD Transportation, excelling in team leadership and conflict resolution. Adept at training new drivers while ensuring safety and efficiency. Recognized for strong communication skills and a commitment to exceptional customer service, fostering positive relationships and enhancing operational performance.
Work History
Lead Driver
7 Years 8 Months- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.
Pharmacy Technician
5 Years 1 Month- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
- Education
Skills
Adaptable Decision-making
Strong communication skills
Professionalism and punctuality
Team leadership qualities
Critical thinking aptitude
Interpersonal relationship building
Emergency response preparedness
Stress management capacity
Time management proficiency
Strong leadership
Customer service
Reliability
Excellent communication
Conflict resolution
Timeline
Lead Driver
Magnolia ISD Transportation
03.2019 - CurrentRead More
Pharmacy Technician
Walgreens
11.2013 - 12.2018Read More
Lone Star College
from Education
Read More