Summary
Overview
Work History
Education
Skills
Color's of Christmas (Senior Worship Project 2019!
Affiliations
Personal Information
Timeline
Work Preference
Accomplishments
Quote
Work Availability
Software
Languages
Interests
Hi, I’m

Desiree Hattaway

Guest Services
Papillion,NE
Desiree Hattaway

Summary

Dynamic professional with over 3.5 years at Walt Disney World, excelling in safety protocols and guest assistance. Proven expertise in lighting design and audio mixing, ensuring seamless event execution. Recognized for exceptional teamwork and problem-solving skills, consistently delivering outstanding performances in high-pressure environments. Professional with background in guest services, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction, with friendly and approachable demeanor. Known for reliability, teamwork, and consistently exceeding expectations.

Overview

10
years of professional experience

Work History

ZOO
Omaha, NE

Guest Services Staff Member
05.2026 - Current

Job overview

  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Managed guest check-ins and check-outs, ensuring smooth operational flow.
  • Collaborated with team members to enhance guest experience through effective communication.
  • Coordinated with multiple departments to maintain high service standards during peak times.
  • Supported team members by sharing knowledge of hotel services, amenities, and policies.

Sketchers
Nebraska Crossing Mall

Key Holder Supervisor
01.2026 - 04.2026

Job overview

  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on customer service techniques and product knowledge.
  • Managed inventory levels, conducting regular stock audits to optimize product availability.
  • Implemented visual merchandising strategies to enhance store presentation and drive sales.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.

Walt Disney World Attractions
Orlando, Florida

Attractions Cast Member
05.2021 - 10.2025

Job overview

  • Completed land training for Star Wars Galaxy's Edge, specializing in Smuggler's Run and Rise of the Resistance over 3.5 years.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Monitored ride queues, enforced safety protocols, and provided assistance to guests.
  • Now at guest flow team
  • Collaborated with team members to ensure seamless operations during high-traffic periods.
  • Delivered exceptional guest experiences through engaging interactions and knowledgeable support of attractions.
  • Monitored ride safety and operational equipment, promptly addressing any issues to maintain service quality.
  • Implemented feedback mechanisms to gather guest insights, driving continuous improvement in attraction offerings.

Nebraska Christian College
Papillion, NE

Stage Manager Technical Design
08.2019 - 12.2020

Job overview

  • Coordinated rehearsals and performances to enhance operational efficiency.
  • Oversaw backstage activities, ensuring smooth workflows during events.
  • Designed and executed innovative lighting concepts with precise diagrams.
  • Operated soundboard during live events, achieving optimal audio quality.

Christ community Church
Omaha, NE

Stage Technician
01.2019 - 12.2020

Job overview

  • Set up and dismantled stage equipment for worship services and events.
  • Maintained audio-visual equipment to ensure optimal functionality during productions.
  • Assisted with lighting design and operation for live performances.
  • Implemented safety protocols for rigging and equipment handling. .
  • Operated spotlights and dimmer boards to control onstage lighting according to directives.

Calvary Shadow Lake Church
Papillion, NE

Stage Technician Resident
01.2017 - 01.2019

Job overview

  • Established audio and lighting systems for weekly worship services.
  • Operated sound mixing console during live events to ensure optimal quality.
  • Troubleshot technical issues during performances, minimizing disruptions.
  • Conducted maintenance checks on stage equipment prior to each event for reliability.
  • Trained new technicians on operation of technical equipment used in productions.

Pinehaven Christian Children's Ranch
Saint Ignatius, MT

Horse Wrangler
05.2017 - 07.2017

Job overview

  • Increased guest satisfaction by providing exceptional instruction on horse care, grooming, and riding techniques.
  • Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
  • Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
  • Fostered a positive work environment by effectively communicating expectations and responsibilities among team members during shifts or events.
  • Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
  • Resolved behavioral issues in horses using positive reinforcement training techniques tailored to individual needs.
  • Collaborated with fellow wranglers on special projects such as facility improvements or trail maintenance initiatives for enhanced experiences.

Goose Chase Farm
Locust Grove, GA

Horse Wrangler
05.2016 - 08.2016

Job overview

  • Monitored animals for behavioral problems and signs of health issues.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Trained new staff members on essential horse wrangling tasks to maintain high-quality service standards.
  • Instructed students in horsemanship and specific riding skills in both English and Western riding styles.

Education

Nebraska Christian College

Worship Art Media and Design from Stage management for tech
12-2019

University Overview

I also graduated with most improved student and with a sport award.

  • Thesis or Dissertation Title:
  • 3.5 GPA
  • Scholarship Recipient
  • Participated in the (list the event, workshop, or seminar, etc. here)
  • Workshops and Seminars Attended: We met with worship leaders in Chicago, we also volunteered in winter jam. We also got to lead ministry in in chicago with there High school ministry. I also helped with teaching martial arts to younger students and adults. I also got to encourage my instructor to do a women's self defense Seminar. We also did 6 hours of exams, every 6 months. I also have in the past helped take care of horses, most I have ever taken care of by myself is 16 horses.

Skills

Load-in and out coordination

  • Audio-visual setup
  • Spotlight operation
  • Wireless microphone operation
  • Set construction and teardown
  • Lighting design and creativity
  • Team building
  • Wanting to learn pyro
  • Tour guiding experience
  • Safety awareness
  • English style riding
  • Groundwork
  • Horse handling
  • Open-range riding

Color's of Christmas (Senior Worship Project 2019!

Color's of Christmas (Senior Worship Project 2019!

Colors of Christmas 2019, https://www.youtube.com/watch?v=1uXocmYe9TQ&t=978s, Built whole Stage and light design and tech for this project. I was the technical Stage Manager and creative designs. We had roughly two week's to put everything together.

Affiliations

Affiliations
  • Karate (I helped run Kids class). Help started a women's seminar for self defense. (Form Hapkido.)
  • Horse back riding english (Show jumping).
  • I did church ministries residencies with my degree up to 4 years of experience.
  • Worked with different churches to build my career.

Personal Information

Personal Information

Timeline

Guest Services Staff Member
ZOO
05.2026 - Current
Key Holder Supervisor
Sketchers
01.2026 - 04.2026
Attractions Cast Member
Walt Disney World Attractions
05.2021 - 10.2025
Stage Manager Technical Design
Nebraska Christian College
08.2019 - 12.2020
Stage Technician
Christ community Church
01.2019 - 12.2020
Horse Wrangler
Pinehaven Christian Children's Ranch
05.2017 - 07.2017
Stage Technician Resident
Calvary Shadow Lake Church
01.2017 - 01.2019
Horse Wrangler
Goose Chase Farm
05.2016 - 08.2016
Nebraska Christian College
Worship Art Media and Design from Stage management for tech

Work Preference

Work Type

Full TimeGig Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsHealthcare benefits401k matchPaid time offWork from home optionPaid sick leave

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Started Women's Self Defense Class.
  • Achieved lighting design by completing a stage build with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of Worship sets & Color's of Christmas.

Quote

Our theory is, if you need the user to tell you what you're selling, then you Don't know what you're selling, and It's probably not going to be a good experience.
Marissa Mayer
Availability
See my work availability
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Available
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Excelle

Word

Lighting Design

Sound Board

Languages

English
Professional Working

Interests

Karate (Hapkido)

Lighting Design

Audio and Visual Design

Horse Back riding (English)

Pyro

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