Desiree Hawthorne
Jenkintown,PA
Summary
Driven by a passion for excellence and a track record of success, leveraged problem-solving and team-building skills at Haircuttery to enhance operational efficiency and elevate customer service standards. Specializing in employee development and strategic planning, I significantly improved salon performance and staff cohesion, demonstrating a commitment to brand promotion and business growth. High-energy Manager enthusiastic about empowering teams to help each other. Brings leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Overview
12
12
years of professional experience
Work History
Salon Leader
Haircuttery
10.2016 - Current
- Maintained general appointment calendar and set shift schedules.
- Optimized staff schedules to ensure adequate coverage during peak hours and maintain a balance schedule
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Worked to recruit staff oversaw development of all new hires in the district to build cohesive and talented teams
- Handled customer complaints with grace offering resolutions that show the brands commitment to excellent 5 star service
- Conducted monthly performance reviews to continuously improve the skills of the team
- Reduced appointment no shows by calling to confirm appointments and checking guest history
Salon Professional
Rometta Salon And Day Spa
06.2012 - 10.2016
- Maintained a clean and organized work station, adhering to sanitation guidelines to ensure a safe environment for clients.
- Continued professional development by attending industry seminars, workshops, and trade shows to stay current on latest trends and techniques.
- Conducted thorough consultations for each client before beginning any treatment or service to ensure complete understanding of expectations.
- Improved client experience by offering additional services such as makeup application and nail care.
- Demonstrated thorough knowledge of all salon products and services.
- Assisted salon owner with marketing initiatives, creating promotional materials to attract new clients and retain existing ones.
- Consistently exceeded sales goals by upselling salon services and retail products, demonstrating a strong understanding of client needs and preferences.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Warminster, PA06.2012
Associate of Arts - Graphic Design
Art Institute of Philadelphia
Philadelphia,PA06.2000
Skills
- Problem-solving skills
- Decision-making skills
- Team Building
- Strategic Planning
- Brand Awareness
- Employee Development
- Business Development
- Customer Service
- Effective Multitasking
- Employee Recruiting
- Product Sales
- Brand Promotion
- Organizing and Preparing Meetings
- Employee Motivation
Timeline
Salon Leader
Haircuttery
10.2016 - Current
Salon Professional
Rometta Salon And Day Spa
06.2012 - 10.2016
Cosmetology License - Cosmetology
Empire Beauty School
Associate of Arts - Graphic Design
Art Institute of Philadelphia
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