Desiree Hickerson
Fort Worth,TX
Summary
HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in managing recruitment, employee relations, and compliance. Known for fostering team collaboration and delivering reliable results while adapting to changing needs.
Overview
22
22
years of professional experience
Work History
HR Representative I
University Of North Texas
Fort Worth, TX
06.2016 - Current
- Facilitated recruitment processes, including job postings and candidate screenings.
- Administered employee benefits programs and assisted with open enrollment.
- Managed employee onboarding and orientation programs to enhance new hire integration.
- Developed and maintained HR documentation, ensuring compliance with university policies.
- Collaborated with departmental leaders to address employee relations issues effectively.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
- Created and delivered HR training sessions to staff, managers and executives.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Assisted with writing job postings and job descriptions for boards.
- Managed employee records and maintained accurate HR databases for reporting purposes.
- Assisted in onboarding new employees, ensuring compliance with university policies.
- Facilitated recruitment processes by screening applications and coordinating interviews.
- Provided support in the development and implementation of training programs to enhance staff skills.
HR Assistant II
University Of North Texas
Fort Worth, TX
06.2016 - 03.2020
- Assisted in maintaining HR databases, improving data accuracy and retrieval efficiency for reporting purposes.
- Supported payroll processing by verifying timesheets and addressing discrepancies promptly.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed high-volume employee inquiries regarding HR policies, procedures, and onboarding.
- Conducted I-9 verification, E-verify submissions, and supported internal audit processes.
- Assisted new hires with onboarding documentation and troubleshooting electronic onboarding systems.
- Processed HR transactions and maintained accurate employee records.
- Utilized PeopleSoft, Microsoft Office, and other HR systems to analyze and manage personnel data.
- Supported HR leadership with special projects and department initiatives.
- Led diversity and inclusion initiatives, promoting a culture of equity within the university community.
Admissions Advisor
Texas Health Harris Methodist Hospital
Fort Worth, TX
10.2015 - 05.2016
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Contributed to increased enrollment numbers through proactive outreach, attending recruitment events, and maintaining relationships with prospective students.
- Communicated with students to explain application process and answer questions.
- Completed admissions duties with timeliness and accuracy.
- Streamlined communication between various departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.
- Implemented new strategies for reaching underrepresented populations in our applicant pool by participating in diversity-focused recruitment events.
- Reviewed and verified data on all submitted documentation
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collected and verified patient demographic, insurance, and financial information.
- Obtained insurance authorizations and benefit verifications.
- Collected co-payments, deposits, and outstanding balances.
- Ensured compliance with healthcare privacy and regulatory standards.
- Advised prospective students on admission requirements and program offerings.
- Facilitated application processes to ensure timely submissions and responses.
- Conducted informational sessions for applicants and families to enhance understanding of programs.
- Developed relationships with academic departments to streamline student admissions operations.
- Analyzed applicant data to identify trends and improve recruitment strategies effectively.
- Implemented process improvements that enhanced efficiency in admissions workflows and candidate evaluation procedures.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
Phlebotomist
Tarrant County Sheriff Department
Fort Worth, TX
07.2008 - 08.2015
- Collected blood samples efficiently, ensuring patient comfort and safety during procedures.
- Maintained accurate records of specimen collection and patient information using electronic health systems.
- Trained new staff on phlebotomy techniques and departmental protocols to enhance team performance.
- Implemented best practices for infection control and compliance with regulatory standards in blood collection.
- Coordinated with healthcare professionals to facilitate timely testing and reporting of lab results.
- Analyzed workflow processes to identify areas for improvement, leading to enhanced operational efficiency.
- Mentored junior phlebotomists, fostering professional development and adherence to quality standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Processed specimens for laboratory analysis, adhering to safety standards and protocols.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort.
- Maintained accurate records of blood draws and patient information in electronic health systems.
- Trained new staff on phlebotomy procedures and best practices, enhancing team efficiency.
Booking Officer
Tarrant County Sheriff's Department
Fort Worth, TX
11.2007 - 08.2015
- Managed inmate booking processes to ensure accurate and efficient intake procedures.
- Oversaw compliance with legal regulations during inmate processing and documentation.
- Coordinated communication between law enforcement agencies for seamless information exchange.
- Developed training materials for new booking staff, enhancing overall operational efficiency.
- Implemented process improvements to reduce booking times and increase accuracy of data entry.
- Implemented quality control measures for all incoming reservations, ensuring that bookings were accurately entered into the system without delay or error.
- Streamlined booking processes by implementing efficient data management systems.
- Entered prisoners data into computer-based system.
- Participated in cross-functional teams working on projects aimed at improving overall operations efficiency throughout the company''s portfolio of properties.
- Increased customer satisfaction through timely and accurate booking confirmations.
- Completed and maintained records to book and process prisoners at Tarrant County Jails and Prisons all around Texas.
- Coordinated inmate bookings and releases to ensure smooth operational flow.
- Managed scheduling of court appearances, optimizing resource allocation.
- Maintained accurate records in booking systems, enhancing data integrity.
- Assisted in developing training materials for new booking staff, improving onboarding processes.
- Implemented procedural improvements that increased efficiency in booking operations.
- Oversaw compliance with department policies during booking procedures, ensuring legal standards were met.
Urinalysis Lab Technician
Tarrant County Sheriff's Department
Fort Worth, TX
02.2006 - 08.2015
- Conducted routine urinalysis to ensure accuracy and reliability of test results.
- Operated laboratory equipment, maintaining compliance with safety and quality standards.
- Documented and analyzed results to support law enforcement investigations effectively.
- Collaborated with team members to improve workflow efficiency and accuracy in testing processes.
- Trained new staff on laboratory protocols and best practices for urinalysis procedures.
- Oversaw inventory management of laboratory supplies, ensuring availability for uninterrupted operations.
- Reviewed and validated test results, ensuring adherence to departmental guidelines and regulations.
- Reduced errors in test results by adhering to strict quality control procedures during sample preparation and analysis.
- Enhanced laboratory efficiency by maintaining and calibrating urinalysis equipment regularly.
- Streamlined lab workflow with effective time management, ensuring timely processing of patient samples.
- Collaborated with healthcare providers to discuss abnormal urinalysis findings and recommend appropriate follow-up testing or treatment options.
- Improved accuracy in test results, implementing meticulous documentation practices for all laboratory procedures.
- Maintained a safe, clean laboratory environment through diligent adherence to safety protocols and proper disposal of biohazardous materials.
- Contributed to continuous improvement initiatives by participating in regular staff meetings and sharing insights on best practices for urinalysis testing.
- Increased patient satisfaction by promptly addressing inquiries regarding their test results and explaining the significance of findings.
- Ensured regulatory compliance by staying current with industry standards for urinalysis methods and reporting requirements from accreditation agencies.
- Optimized inventory management, monitoring supply levels regularly to prevent shortages that could disrupt lab operations.
- Developed strong relationships with external laboratories, coordinating the transfer of patient samples for specialized testing when needed.
- Assisted in training new hires, sharing expertise on key aspects of urinalysis procedures and instrumentation operation.
- Assisted in the development of laboratory policies and procedures, ensuring consistency with industry best practices and compliance with relevant regulations.
- Supported research initiatives within the organization by conducting additional tests as requested by investigators or study coordinators.
- Mentored students completing clinical rotations within the laboratory, providing valuable insights into the professional duties of a urinalysis lab technician.
- Validated new methodologies or instruments before implementation, ensuring accurate data generation consistent with established standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Documented and verified patient information using laboratory information system.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Removed samples of materials following good practices to achieve accurate test results.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Consulted with outside professionals and specialists about tests and testing results.
- Summarized test results and activities for management via verbal updates or written reports.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Identified and traced quality control issues impacting laboratory results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Conducted wide range of laboratory tests and recorded results.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Operated and maintained advanced laboratory equipment for accurate test results and quality assurance.
- Conducted urinalysis tests to detect drugs, alcohol, and other substances in compliance with legal standards.
Transportation Security Officer
Tarrant County Sheriff's Department
Fort Worth, TX
05.2004 - 08.2015
- Transporting prisoners from one prison to the next and jails all through out the state of Texas.
- Collaborated with law enforcement agencies to enhance overall security measures at transport facilities.
- Implemented effective protocols for identifying potential threats during transportation security operations.
- Trained and mentored new officers on standard operating procedures and emergency response protocols.
- Evaluated incident reports to improve response strategies and operational efficiency within the unit.
- Led regular training sessions focused on the latest security technologies and detection techniques.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Enhanced public understanding of security procedures through clear and effective communication.
- Managed incident response procedures effectively, minimizing potential threats and ensuring passenger safety.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Improved operational efficiency by suggesting improvements to queue management system.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
- Participated in emergency drills, readying team for potential security breaches.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
- Conducted thorough security screenings of passengers and luggage to ensure public safety.
- Conducted thorough security screenings of passengers and baggage to ensure compliance with safety regulations.
- Monitored security equipment, including metal detectors and x-ray machines, to identify potential threats.
Education
Phlebotomist - Drug Testing
Concorde Career College
Fort Worth07-2015
Urinalysis Lab Technician - Drug Testing
Concorde Career College
Fort Worth02-2006
Skills
- HR policies and procedures
- Onboarding process
- HRIS systems
- HR analytics
- Diversity and inclusion
- Organizational development
- Background checks
Timeline
HR Representative I
University Of North Texas
06.2016 - Current
HR Assistant II
University Of North Texas
06.2016 - 03.2020
Admissions Advisor
Texas Health Harris Methodist Hospital
10.2015 - 05.2016
Phlebotomist
Tarrant County Sheriff Department
07.2008 - 08.2015
Booking Officer
Tarrant County Sheriff's Department
11.2007 - 08.2015
Urinalysis Lab Technician
Tarrant County Sheriff's Department
02.2006 - 08.2015
Transportation Security Officer
Tarrant County Sheriff's Department
05.2004 - 08.2015
Phlebotomist - Drug Testing
Concorde Career College
Urinalysis Lab Technician - Drug Testing
Concorde Career College