Desiree Holguin
Millcross Coffee
Los Angeles,CA
1
Language
1
Certification
3
years of professional experience
Supervisor managing café operations, daily cash handling, and team coverage in a high-volume coffee setting. Oversees inventory, deposits, safe and register counts, and machine maintenance while training 6+ partners and delegating shifts to keep service standards steady. Steps into barista duties when needed and keeps the outlet running through busy service periods.
Work History
Coffee Education/ Barista/ Roasting
3 Months- Supported scheduling of barista shifts as required. Executed dialing in of espresso and batch brews. Assisted in serving single-origin coffee selections as pour-overs.
- Creating a more coffee-forward menu while adding higher-quality signature drinks that complement our espresso offerings
- Entry-level roaster, leading coffee cuppings, creating blends, choosing single-origin espresso offerings for the week. Weighing out and bagging coffee for cafe use, retail, and wholesale.
- Familiar with Cropster, ordering green bean and inventory.
- Sitting in on interviews for potential hires alongside HR
- Coaching current employees on espresso extractions and batch brews. Machine cleanliness and maintenance.
- Creating company documents to educate baristas on coffee origin, processing methods, variables, and growing altitudes.
- Revisiting pour over recipes to ensure high-quality extractions
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Lead Operations/Barista
2 Years 10 Months- Works at a high level, setting a high standard. Proven self-efficacy and ability for leadership.
- Producing batch brews, pour-overs, and espresso. Responsible for cafe operations, and cash deposits. Maintaining “mise en place” standards.
- Ability to identify flavor notes and extraction critiques. Serving all food and drink offerings to standard during high-volume moments.
- Assisting the roaster with bagging and production as needed.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Mentored participants in a program designed to enhance understanding of specialty coffee and create jobs for individuals with disabilities.
Barista
2 Years- Highly motivated and customer oriented barista with 8 years of experience in fast paced coffee shop environments. Proven ability to prepare high-quality beverages, maintain a clean and organized work-place, and provide excellent customer service. Consistently recognized for latte art skills, espresso and batch brew dial ins, as well as leading and mentoring fellow baristas. Ability to motivate and inspire team efficiency
- Prepared high-quality espresso drinks and specialty beverages, ensuring consistency in taste and presentation.
- Managed daily inventory and supplies, optimizing ordering processes to reduce waste and ensure product availability.
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing team performance.
Education
GED
current
Skills
Inventory control
Cash handling
Schedule coordination
Order management
Quality standards
Menu engineering
Labor cost control
Staff training
Shift supervision
Employee coaching
Break coverage management
Customer service leadership
Performance reviews
Hiring support
Conflict resolution
Certification
- Certified Trainer
- RBS Certification
LANGUAGES
Bilingual: English/Spanish
Timeline
Coffee Education/ Barista/ Roasting
Millcross Coffee
05.2026 - CurrentRead More
Barista
Eyes Peeled, Culver City
08.2024 - 2025Read More
Lead Operations/Barista
Cognoscenti Coffee Roasters, San Julian
04.2023 - 02.2026Read More
Abraham Friedman
GED
Read More
Los Angeles Trade Tech College
Read More