Desiree Jackson
Indianapolis,IN
Summary
Dedicated and results-driven Customer Service professional with over 8 years of experience in handling customer inquiries, resolving issues, and providing exceptional service. Skilled in building strong relationships with customers to enhance satisfaction and loyalty. Proven track record of exceeding performance targets and driving customer retention. Excellent communication, problem-solving, and time management skills. Eager to leverage my expertise to deliver outstanding customer service and contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TruGreen Lawn Care
06.2020 - 03.2024
- Provided exceptional customer service by addressing inquiries, resolving complaints, and exceeding expectations.
- Collaborated with cross-functional teams to ensure seamless communication and resolution of customer issues.
- Maintained accurate and detailed records of customer interactions and feedback to identify trends and enhance service offerings.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
ContactUS Communications
02.2016 - 05.2020
- Resolved an average of 50 customer inquiries per day through phone, email, and chat support, exceeding performance goals consistently.
- Demonstrated strong product knowledge to provide accurate information and troubleshoot issues effectively to guarantee customer satisfaction.
- Utilized CRM software to document customer interactions, track order status, and update customer profiles with relevant information.
- Collaborated with cross-functional teams to expedite problem resolution and enhance the overall customer experience.
Housekeeper
Embassy Suites
07.2013 - 01.2016
- Responsible for maintaining cleanliness and organization of assigned areas, including bedrooms, bathrooms, and common spaces
- Efficiently performed a variety of cleaning tasks such as dusting, vacuuming, mopping, and laundry in a timely manner
- Demonstrated strong attention to detail when cleaning and inspecting rooms to meet high standards of cleanliness
- Proactively communicated with guests to ensure their satisfaction and accommodate any special requests or preferences
- Followed established safety procedures and guidelines to maintain a safe and sanitary environment for residents and staff
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Scheduling
Timeline
Customer Service Representative
TruGreen Lawn Care
06.2020 - 03.2024
Customer Service Representative
ContactUS Communications
02.2016 - 05.2020
Housekeeper
Embassy Suites
07.2013 - 01.2016
High School Diploma -
Walnut Ridge High School