- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- High-Intensity Interval Training
- Mindfulness Practices
- Participating in fundraising events to support local charities, schools, or community projects
- Homelessness Outreach
- Offering time and support to shelters for the homeless, women, and animals
- Environmental Stewardship
- Volunteer Work
Desiree Jackson
Phoenix,AZ
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
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Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
6
6
years of professional experience
Work History
Security Officer
Signal Securities
Scottsdale, AZ
05.2023 - Current
- Patrolled and monitored premises in company vehicle and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Representative
Cognizant Technologies Solutions
Scottsdale, AZ
07.2022 - 05.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Developed and proposed legislation to improve local infrastructure, leading to smoother traffic flow and safer roads.
- Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Security Officer
Arizona Protection Agency
Scottsdale, AZ
08.2021 - 07.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Allied Universal Security Services
Tempe, AZ
09.2020 - 08.2021
- Patrolled and monitored premises in company vehicle and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Blue Steel Security
Phoenix, AZ
11.2019 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Representative
FCC & UEI Inhouse Debt Collector
Mesa, AZ
01.2019 - 11.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to team sales goals by upselling products and services to customers.
- Provided valuable input resulting in new opportunities for growth and development.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- CCTV surveillance
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Surveillance
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Staff management
- Threat management
- Stationary surveillance
- Crime prevention
- Metal detector operation
- Dispatch
- Theft prevention training
- Emergency management
- Investigation documentation
- Personnel screening
- Crime prevention methods
- Night and safe deposit procedures
- Weapons training
- Arrest procedures
- Report generation
- Operations management
- Investigative skills
- Interior and exterior patrol
- High level of integrity
- Criminal records searches
- Building lockdown coordination
- Premises patrol
Accomplishments
- Reduced shoplifting rates by 92% through improved surveillance procedures.
- Supervised team of 200-450 staff members.
- Achieved driving 350 miles a night by completing dispatch residential location task with accuracy, safety and efficiency.
- Established and maintained anti-hijack and major theft protocol.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved dispatch tasks which led to less Motor thefts, Cooper thefts.
- Achieved Fluent Design Principles by introducing the sunface Pro9 for business , dispatch mapping software.
Affiliations
- Public Safety National
Interests
Timeline
Security Officer
Signal Securities
05.2023 - Current
Representative
Cognizant Technologies Solutions
07.2022 - 05.2023
Security Officer
Arizona Protection Agency
08.2021 - 07.2022
Security Officer
Allied Universal Security Services
09.2020 - 08.2021
Security Officer
Blue Steel Security
11.2019 - 09.2020
Representative
FCC & UEI Inhouse Debt Collector
01.2019 - 11.2019
GED -
Maricopa Community Colleges, Rio Salado Community College