Desiree Jimenez
Lawrenceville,USA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Unitek College
Bakersfield, CA
01.2025 - 03.2026
- Coordinate admissions and onboarding processes from initial inquiry through enrollment completion.
- Serve as a primary point of contact for prospective students and families, resolving concerns professionally.
- Answered a high volume of inbound phone calls assisting prospective students with admissions questions and enrollment steps.
- Scheduled appointments, conducted follow-up calls, and supported the student enrollment process.
- Conduct intake interviews and explain program requirements, policies, and enrollment procedures.
- Maintain confidential applicant records in compliance with FERPA, privacy regulations, and organizational policies.
- Track admissions data, update internal systems, and generate reports for leadership.
Special Education Clerk
Central Academy of Arts and Technology
Bakersfield, CA
08.2024 - 01.2025
- Provided individualized support to students with special needs, enhancing assignment completion and comprehension.
- Implemented individualized education plans (IEPs) under guidance of special education teachers to achieve learning goals.
- Collaborated with classroom teachers to adapt curriculum for diverse learning styles and abilities.
- Fostered positive, inclusive classroom environment by facilitating social interactions among students to improve engagement.
- Ensured student safety and well-being during transitions by providing timely support and guidance.
- Streamlined clerical and administrative processes for documentation scheduling and data management, enhancing efficiency.
- Served as liaison among parents, educators, and administration to facilitate communication.
- Maintained confidential student records in compliance with state and federal regulations.
Instructional Assistant
Bakersfield City School District
Bakersfield, CA
12.2017 - 09.2024
- Facilitated learning for students with diverse needs, including ADHD and dyslexia, to enhance their academic engagement.
- Provided individualized academic support in reading, writing, and math.
- Tracked and reported student progress to inform instructional strategies and support individualized learning outcomes.
- Collaborated with teachers to support individualized education plans (IEPs).
- Established a structured and positive classroom environment to promote student focus and collaboration.
Call Center Customer Service Representative
Boost Mobile
Bakersfield, CA
07.2014 - 12.2017
- Managed high volume of inbound customer calls, averaging 100 daily, ensuring timely assistance.
- Provided exceptional service by addressing inquiries, resolving complaints, and offering product information.
- Maintained high customer satisfaction by effectively resolving issues and communicating product information.
- Consistently met or exceeded performance metrics, including call quality and first-call resolution rate.
- Utilized CRM software to document interactions and update account information accurately.
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution.
- Identified and recommended process improvements, contributing to enhanced call center efficiency.
- Assisted in training new team members on policies, procedures, and best practices.
Education
High School Diploma -
Centennial High School
Bakersfield, CASkills
- Admissions coordination
- Student recruitment
- Education administration
- Student record management
- Compliance & Documentation
- Background checks
- Appointment scheduling
- High volume handling
- Data entry
- Microsoft Dynamics 365
- EHR systems
- Google Workspace
- CRM software
- Live chat
- Inbound phone calls
- Quality assurance
- Problem-solving skills
- Attention to detail
- De-escalation skills
Certification
- Paraprofessional Certification
- Driver's License
- First Aid Certification
- CPR Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Admissions Coordinator
Unitek College
01.2025 - 03.2026
Special Education Clerk
Central Academy of Arts and Technology
08.2024 - 01.2025
Instructional Assistant
Bakersfield City School District
12.2017 - 09.2024
Call Center Customer Service Representative
Boost Mobile
07.2014 - 12.2017
High School Diploma -
Centennial High School