CHRISTY ROBERTS
Carrollton,GA
Summary
Results-oriented admissions coordinator with a focus on ensuring timely and effective client admissions in substance use and mental health care. Expertise in coordinating with clinical teams and addressing barriers to treatment, enhancing the overall client experience. Committed to maintaining high standards of confidentiality and professionalism in high-pressure situations.
Overview
19
19
years of professional experience
Work History
Admissions Coordinator
Recover Now
Carrollton , GA
07.2025 - Current
- Manage the admissions process for individuals seeking substance use and mental health treatment, ensuring timely coordination from initial inquiry through admission.
- Acted as primary point of contact for prospective clients, families, referral partners, hospitals, healthcare providers, and community organizations, ensuring compassionate and professional communication throughout the admissions process.
- Conduct comprehensive initial screenings and gather demographic clinical, behavioral health, and substance use information to support appropriate placement and level-of-care determination.
- Collaborate closely with clinical, medical, nursing, and administrative teams to coordinate seamless admissions and ensure all required documentation is complete and accurate.
- Provide prospective clients and families with clear information regarding treatment programs, levels or care, admissions requirements, policies and expectations.
- Navigate complex barriers to treatment, addressing insurance limitations, clinical concerns, transportation needs, documentation requirements, and availability of appropriate levels of care to facilitate admissions.
- Facilitated verification of insurance coverage for prospective clients to ensure eligibility for treatment., benefits investigations, and pre-certification requirements.
- Maintain accurate electronic medical records and admissions documentation while adhering to HIPAA, regulatory standards, organizational policies, and payer requirements.
- Utilize strong communication, problem solving, and de-escalation skills when working with individuals experiencing substance use disorders, mental health concerns, emotional distress, or other acute needs.
- Demonstrate sound judgment, empathy, and professionalism when handling sensitive information and high-pressure admissions situations.
- Supported organizational census and admissions goals through consistent follow-up with prospective clients and referral sources, identifying and addressing barriers to admission.
Personal Assistant
Jule Eberlin Design
Lagrange, TN
02.2023 - 07.2025
- Coordinated household employees, contractors, and vendors to ensure seamless operations and service delivery.
- Supervised daily household activities for traveling clients to maintain standards.
- Coordinated a variety of services including pet care, phone screening, shopping, and bill payment.
- Streamlined communication by promptly responding to emails and correspondence, enhancing responsiveness.
- Organized incoming mail, bills, and invoices, ensuring timely actions for effective management.
- Handled confidential situations with professionalism and discretion.
- Prepared residential properties for client arrivals, ensuring readiness.
- Maintained accurate records of banking activities to ensure financial clarity. and bookkeeping tasks accurately.
Office Manager/Bookkeeper
Newell Auto Repair
Carrollton, GA
11.2020 - 10.2022
- Generated customer contracts and invoices for services rendered in the shop.
- Documented completed repairs, identified additional repair needs, and tracked parts to be ordered for timely service delivery.
- Compiled paperwork and gathered essential information to support efficient service operations.
- Answered phones and addressed customer inquiries to ensure clear communication about vehicle repairs.
Administrative Assistant
PS Services LLC
Atlanta, GA
03.2007 - 06.2012
- Managed inbound phone calls and emails, ensuring timely and accurate direction of inquiries.
- Coordinated meetings and appointments to streamline scheduling processes.
- Oversaw reception duties, greeting visitors and handling phone inquiries to create a welcoming environment.
- Maintained accurate employee records and issued notifications to support human resources.
- Processed paperwork and electronic applications for smooth operations.
- Provided training for new employees on administrative procedures and company policies.
- Screened, interviewed, and tested job candidates to identify top talent.
- Reviewed incoming mail, prioritized items, and determined necessary actions.
Education
GED -
West Georgia Technical College
Carrollton, GA01-2001
Skills
- Client intake coordination
- Admissions coordination
- Admissions support
- Insurance verification
- HIPAA compliance
- Effective communication
- Collaborative team player
- Advanced interpersonal skills
Timeline
Admissions Coordinator
Recover Now
07.2025 - Current
Personal Assistant
Jule Eberlin Design
02.2023 - 07.2025
Office Manager/Bookkeeper
Newell Auto Repair
11.2020 - 10.2022
Administrative Assistant
PS Services LLC
03.2007 - 06.2012
GED -
West Georgia Technical College