Jamie Polansky
Montvale,NJ
Summary
Public health professional and Admissions Coordinator with experience in a dual-diagnosis treatment setting, specializing in client intake, care coordination, and placement into appropriate levels of care. Skilled in conducting comprehensive assessments, verifying insurance, and supporting individuals with co-occurring mental health and substance use disorders. Strong communicator with the ability to build trust, manage high-volume caseloads, and collaborate with multidisciplinary teams to improve patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Revive and Thrive Health Group
2025.07 - Current
- Oversee end-to-end admissions workflow for a dual-diagnosis behavioral health treatment program, ensuring timely and clinically appropriate placement into care
- Coordinate treatment placement and continuity of care planning, including client travel logistics and admission scheduling for residential treatment transitions
- Serve as primary coordination point for incoming CTM admissions calls, managing real-time intake flow and facilitating next-step placement decisions
- Support clinical and case management teams by organizing intake information and contributing to level of care determination processes
- Collaborate with clinical, utilization review, and administrative teams to support continuity of care from admission through treatment engagement
- Verify insurance benefits and interpret coverage details for clients and families, supporting access to ongoing behavioral health services
- Maintain accurate and compliant client records using Salesforce CRM and electronic medical record systems
- Ensure adherence to HIPAA regulations and confidentiality standards across all client interactions and documentation
- Utilize trauma-informed communication approaches to support clients and families during high-acuity admissions situations
- Manage high-volume admissions pipeline while maintaining prioritization, accuracy, and timely coordination of client placement
Research Assistant
NYU
2025.01 - 2025.05
- Native Hawaiian Mental Health Research: Conduct in-depth research on mental health disparities among Native Hawaiians, analyzing cultural and systemic factors affecting well-being.
- Data Collection & Analysis: Gathering qualitative and quantitative data through surveys, interviews, and literature reviews to identify key mental health trends.
- Community Engagement: Collaborating with Native Hawaiian communities and stakeholders to ensure culturally competent research practices and insights.
- Academic Writing & Presentations: Preparing research reports, abstracts, and presentations for academic conferences and publications in the field of public health.
- Interdisciplinary Collaboration: Working with faculty, psychologists, and public health experts to develop innovative approaches for addressing mental health challenges.
Manager
New City Pizza
2020.05 - 2023.07
- Managed daily operations in a high-volume restaurant environment, ensuring efficiency and customer satisfaction
- Supervised and trained staff, including hiring support and onboarding responsibilities
- Resolved customer concerns and maintained service quality in a fast-paced, high-pressure setting
Education
Master of Global Public Health (GPH) - Global Public Health Policy and Management
New York University (NYU)
Bachelor of Science - Exercise Science, Allied Health
St. Thomas Aquinas College
Skills
- Admissions and intake coordination in behavioral health settings
- Supporting level of care decisions through clinical assessment collaboration
- Insurance verification and benefits interpretation
- Eligibility evaluation and coverage communication
- Care placement coordination across treatment levels
- Dual diagnosis and co-occurring behavioral health understanding
- Substance use and mental health support knowledge
- Crisis communication and de-escalation
- Trauma-informed communication approach
- HIPAA compliance and confidentiality standards
- Salesforce CRM for client tracking and workflow management
- Electronic medical record documentation and data accuracy
Certification
- Mental Health First Aid (MHFA)
- Salesforce Essential Training
- CPR/AED Certified | Red Cross First Aid Certified
CAREER HIGHLIGHTS
- Clinical Support & Patient Outcomes: Assisted in clinical decision-making by gathering detailed patient histories and collaborating with multidisciplinary teams to support individualized treatment planning.
- Research & Data-Driven Insights: Conducted research on mental health disparities among Native Hawaiians, contributing to cultural competency in health interventions and program development.
- Operational Excellence & Team Leadership: Supported team operations in a high-volume environment by prioritizing workflows, guiding new staff, and maintaining strong communication across departments.
Websites
Timeline
Admissions Coordinator
Revive and Thrive Health Group
2025.07 - Current
Research Assistant
NYU
2025.01 - 2025.05
Manager
New City Pizza
2020.05 - 2023.07
Master of Global Public Health (GPH) - Global Public Health Policy and Management
New York University (NYU)
Bachelor of Science - Exercise Science, Allied Health
St. Thomas Aquinas College