Shereak Jackson
Exton,PA
Summary
Results-driven professional with a proven track record in optimizing administrative procedures, leading to significant cost reductions and enhanced operational efficiency. Skilled in fostering positive relationships that support sustainable policy development. Demonstrates strong leadership and analytical problem-solving abilities, complemented by effective communication skills.
Overview
12
12
years of professional experience
11
11
Certifications
Work History
Admissions Coordinator
West Chester Rehabilitation and Nursing Care
West Chester, Pennsylvania
11.2024 - Current
- Coordinated patient admissions and ensured accurate documentation processes.
- Liaised with medical staff to facilitate timely patient intake procedures.
- Managed communication between families and healthcare providers regarding admission details.
- Scheduled appointments and organized tours for prospective residents and families.
- Maintained electronic health records to ensure compliance with regulatory standards.
- Assisted in developing marketing materials to promote facility services and programs.
- Trained new staff on admission protocols and system navigation procedures.
- Monitored bed availability and coordinated transfers within the facility as needed.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated with admission team to schedule admission and recruitment programs.
- Answered application and enrollment inquiries from public via telephone or email.
- Maintained accurate records of admissions data and statistics.
- Helped patients with admissions process and adhered to state and federal laws.
Customer Relationship Advocate
American Board of Internal Medicine
Philadelphia, Pennsylvania
06.2024 - 08.2024
- Managed customer inquiries through various communication channels.
- Assisted in resolving customer issues with empathy and patience.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with team members to enhance service delivery processes.
- Provided product information to customers based on their needs.
- Participated in regular meetings to discuss customer service strategies.
- Utilized CRM software to track and document customer interactions.
- Created detailed reports on customer feedback for management review.
- Researched and resolved customer complaints in a timely manner.
- Generated reports summarizing customer interactions and performance metrics.
- Processed payments from customers utilizing secure payment processing systems.
- Developed strong relationships with customers through active listening and communication skills.
- Conducted follow-up calls to verify resolution status of outstanding cases.
- Utilized various software programs to analyze customer trends and needs.
- Provided technical advice to customers regarding product features, benefits.
- Educated customers about company policies, procedures, products, services.
- Maintained up-to-date knowledge of company products and services to effectively answer customer questions.
- Provided support to customers via phone, email and chat.
Member/Product Support Supervisor
American College of Physicians, ACP
Philadelphia, Pennsylvania
02.2022 - 06.2024
- Processed orders, subscriptions, registrations, and payments while managing customer inquiries.
- Delivered technical support for website and online products to enhance user experience.
- Maintained data integrity by ensuring accurate customer information in CRM systems.
- Resolved customer complaints and reconciled financial transactions promptly.
- Supervised product support team to improve service efficiency.
- Trained staff on product features and troubleshooting techniques.
- Developed training materials for new product launches and updates.
- Managed ticketing system to track support inquiries and responses.
Patient Coordinator/Assistant Office Manager
Brandywine Oral Surgery
Exton, Pennsylvania
06.2020 - 02.2022
- Coordinated patient schedules and ensured timely appointments.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Communicated with patients regarding treatment plans and financial options effectively.
- Assisted surgical teams by preparing necessary documentation and materials for procedures.
- Addressed patient inquiries and resolved concerns to enhance overall experience.
- Collaborated with insurance providers to verify coverage and process claims efficiently.
- Trained new staff on office protocols and patient interaction best practices regularly.
- Maintained a clean and organized reception area to promote a welcoming environment.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
Scheduling Coordinator/Front Desk Coordinator
Chester County Oral Surgery
Kennett Square, Pennsylvania
03.2017 - 06.2020
- Greeted patients and visitors warmly, assisting with inquiries and needs.
- Answered phones promptly, scheduling appointments to optimize provider time and patient satisfaction.
- Prepared daily provider schedules, managing patient flow to minimize wait times.
- Collected patient financial responsibilities, prepared charts, and maintained an organized reception area.
- Cultivated professional relationships with referring offices while ensuring HIPAA compliance.
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Coordinated patient schedules to optimize clinic workflow and resource allocation.
- Developed and maintained filing systems for patient records and scheduling documents.
- Collaborated with surgical staff to align on daily operational needs and priorities.
- Resolved scheduling conflicts efficiently to ensure smooth clinic operations.
- Implemented best practices for managing high-volume appointment schedules effectively.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Lead Recertification Specialist
Credentia LLC
Bala, Pennsylvania
02.2014 - 03.2017
- Reviewed applications to verify compliance with recertification requirements, optimizing processes.
- Processed applications according to established protocols, enhancing operational efficiency.
- Supervised and trained new representatives via email, ensuring understanding of recertification protocols.
Education
Associate of Applied Science - Business Administration
Delaware County Community College
Media, PA05-2020
Skills
- Electronic health records
- Patient intake procedures
- Regulatory compliance
- Data analysis
- Documentation accuracy
- Customer relationship management
- Appointment scheduling
- Communication coordination
- Conflict resolution
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Staff training
- Report preparation
- Client relations
- Strong organization
- Medical terminology proficiency
- Rapport building
- Experience in medical admissions
- Database management
- Data verification
- Medical admissions processes
- Records maintenance
Certification
Sales Force
Timeline
Admissions Coordinator
West Chester Rehabilitation and Nursing Care
11.2024 - Current
Customer Relationship Advocate
American Board of Internal Medicine
06.2024 - 08.2024
Member/Product Support Supervisor
American College of Physicians, ACP
02.2022 - 06.2024
Patient Coordinator/Assistant Office Manager
Brandywine Oral Surgery
06.2020 - 02.2022
Scheduling Coordinator/Front Desk Coordinator
Chester County Oral Surgery
03.2017 - 06.2020
Lead Recertification Specialist
Credentia LLC
02.2014 - 03.2017
Associate of Applied Science - Business Administration
Delaware County Community College