Desiree Johns
Kennewick,WA
Summary
Dynamic leader with a proven track record at R1RCM in enhancing revenue integrity through comprehensive audits, strategic process improvements, and effective training programs. Skilled in financial forecasting and developing pricing strategies, I excel in fostering client relationships and driving competitive intelligence. Achieved significant efficiency improvements in revenue cycle processes, demonstrating both analytical prowess and strong communication skills.
Overview
10
10
years of professional experience
Work History
Director of Revenue Integrity
R1RCM
Kennewick, WA
04.2023 - Current
- Conducted audits to verify proper coding practices were followed by providers.
- Analyzed trends in billing denials and worked with departments to identify root causes.
- Documented findings from audit results, identifying process improvements where applicable.
- Developed training materials for staff on coding compliance standards, billing regulations, and revenue cycle protocols.
- Reviewed charge capture accuracy and identified opportunities for improvement.
- Facilitated communication between clinical departments regarding necessary documentation for accurate claims submission.
- Provided support in the development and implementation of revenue integrity processes, policies, and procedures.
- Resolved complex coding issues by researching medical records and consulting with physicians as needed.
- Developed strong professional rapport with vendors and clients.
- Analyzed historical data to develop strategies for improving efficiency in the revenue cycle process.
Revenue Integrity Analyst
Lourdes Hospital
Kennewick, WA
01.2021 - 04.2023
Billing Manager
Oasis Physical Therapy
Pasco, WA
01.2018 - 01.2021
Branch Manager
Everygreen Financial Services
RIchland, WA
01.2015 - 01.2021
Education
CPC
AAPC
Online01-2018
Associates Degree
Columbia Basin College
Pasco, WA06-2005
Skills
- Demand generation
- Customer segmentation
- Financial forecasting
- Competitive intelligence
- Revenue optimization
- Pricing strategy
Timeline
Director of Revenue Integrity
R1RCM
04.2023 - Current
Revenue Integrity Analyst
Lourdes Hospital
01.2021 - 04.2023
Billing Manager
Oasis Physical Therapy
01.2018 - 01.2021
Branch Manager
Everygreen Financial Services
01.2015 - 01.2021
CPC
AAPC
Associates Degree
Columbia Basin College
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