Desiree Johnson
Waterbury
Summary
Lead Administrator experienced in managing administrative tasks and streamlining office operations. Achieved improved productivity and enhanced team collaboration through strong leadership and problem-solving skills. Focused on contributing to team objectives and fostering a culture of continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Administrator Support Coordinator/Outreach Specialist
Northwell Health Pediatrics at White Plains
White Plains
09.2002 - Current
- Manage office in manager's absence
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Supervised administrative staff, delegating tasks effectively to optimize team workload and efficiency.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Scheduling appointments, answering phones, handling cash, filing
- Maintained and verified accuracy of records and generated miscellaneous reports
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Follow up with insurance companies on denials or unpaid claims
- Ensured accurate insurance eligibility to facilitate patient care and billing processes.
- Prior authorizations and insurance referrals for insurance companies
- Coordinated outreach for Gaps in care
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Drafted common document templates to reduce time spent creating documents from scratch.
Switchboard Operator/ Floater
Hartsdale Medical Group
08.2000 - 09.2002
- Managed incoming calls across multiple phone lines to ensure efficient communication and service delivery
- Scheduled appointments, handled cash transactions, and maintained filing system to support office operations
- Processed prior authorizations and referrals for insurance companies to facilitate patient care
Education
Bachelor of Science - Healthcare Administration
Charter Oak State College
New Britain, CTAssociate of Science - Liberal Arts And Sciences
Housatonic Community College
Bridgeport, CTCertificate - Medical Assistant
Mandl school of Allied Health
New York, NYDiploma -
New Rochelle High School
New Rochelle, NYSkills
- Project management
- Office management
- Administrative support
- Task delegation
- Priority management
- Recordkeeping
- Appointment scheduling
- Inventory management
- Team collaboration
References
Available upon request
Certification
- Certified Six Sigma Yellow Belt
Timeline
Lead Administrator Support Coordinator/Outreach Specialist
Northwell Health Pediatrics at White Plains
09.2002 - Current
Switchboard Operator/ Floater
Hartsdale Medical Group
08.2000 - 09.2002
Bachelor of Science - Healthcare Administration
Charter Oak State College
Associate of Science - Liberal Arts And Sciences
Housatonic Community College
Certificate - Medical Assistant
Mandl school of Allied Health
Diploma -
New Rochelle High School