Hi, I’m
Morgan Alexander
New Richmond,OH
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Healthcare operations and working in 24/7 uptime environment.
Overview
6
years of professional experience
Work History
Optum
Outreach Support Specialist
06.2021 - Current
Job overview
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Evaluated current customer retention strategies and recommended improvements.
Ohio Department Of Job And Family Services
Employment Services Case Manager
04.2019 - 05.2021
Job overview
- Obtained benefits analysis reports and interpreted results to assist and counsel clients.
- Conducted comprehensive assessments of client needs for vocational rehabilitation services.
- Coordinated community resources and secured referrals.
- Assisted individuals with addressing disabilities and developing career plans.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
Olive Garden
Service Professional
05.2018 - 05.2019
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
RDI
Outreach Team Lead
06.2017 - 04.2018
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Created reports, presentations and other materials for executive staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for 20 employees.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Northern Kentucky UniversityHighland Heights, KY
MBA
11.2022
University Overview
- 3.7 GPA
University of CincinnatiCincinnati, OH
Bachelor of Science from Criminal Justice
05.2020
University Overview
- Dean's List Summer & Fall 2019, Spring 2020
University of Cincinnati Clermont CollegeBatavia, OH
Associate of Science from Criminal Justice
05.2019
University Overview
- Dean's List Summer & Fall 2018, Spring 2019
Skills
- Project Management
- Staff Training
- Data Visualization and Presentations
- Community Outreach Programs
- Conflict Management
- Training Initiatives
Timeline
Outreach Support Specialist
Optum
06.2021 - Current
Employment Services Case Manager
Ohio Department Of Job And Family Services
04.2019 - 05.2021
Service Professional
Olive Garden
05.2018 - 05.2019
Outreach Team Lead
RDI
06.2017 - 04.2018
Northern Kentucky University
MBA
University of Cincinnati
Bachelor of Science from Criminal Justice
University of Cincinnati Clermont College
Associate of Science from Criminal Justice
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