Desiree Jones
Virginia Beach,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wegmans
02.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Ombudsman
U.S. Navy
03.2014 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Sent and received mass emails.
- Managed VFA-131 command social media page.
- Provided around the clock communications between spouses and deployed service members during stressful life events.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Professional telephone demeanor
- Product Knowledge
- Appointment Scheduling
- Building rapport
Licensed Real Estate Agent, Virginia
I currently hold an inactive Virginia Real Estate license.
Timeline
Customer Service Representative
Wegmans
02.2019 - Current
Ombudsman
U.S. Navy
03.2014 - 10.2017
High School Diploma -
Granby High School