Desiree Junius
Houston,TX
Summary
A highly motivated and results-driven professional with years of experience in sales, collections, and customer service. Skilled in managing client relationships, achieving sales targets, and handling debt collection in a tactful manner. Adept at delivering excellent customer support, resolving issues, negotiations and ensuring customer satisfaction. Looking to leverage my expertise in a challenging role within a dynamic organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Telecheck Services
Baton Rouge, LA
08.2020 - 05.2024
- Answered customer inquiries and provide accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Negotiated repayment terms and payment plans with customers while maintaining a positive and professional relationship.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Assistant
Loving Arms Child Care Center
Baton Rouge, LA
05.2018 - 08.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Manager
Chili's Restaurant
Baton Rouge, LA
03.2017 - 05.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05-2017
Computational Science
Houston Baptist University
Houston, TXSkills
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Account updating
- Report Generation
- Data Entry
- CRM Software
- Sales closing
- Account Management
- Conflict Resolution
- Call Center Operations
- Critical Thinking
- Microsoft Office Suite
Timeline
Customer Service Representative
Telecheck Services
08.2020 - 05.2024
Administrative Assistant
Loving Arms Child Care Center
05.2018 - 08.2020
Manager
Chili's Restaurant
03.2017 - 05.2018
High School Diploma -
Woodlawn High School
Computational Science
Houston Baptist University
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