Desiree Junius
Baton Rouge,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Telecheck Services
Baton Rouge, LA
08.2020 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Assistant
Loving Arms Child Care Center
Baton Rouge, LA
05.2018 - 08.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Shift Manager
Chili's Restaurant
Baton Rouge, LA
03.2017 - 05.2018
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed daily cash intake by counting out registers and tabulating profits.
- Documented receipts, employee hours and inventory movement.
- Reviewed financial statements to meet targets during shift.
Education
Some College (No Degree) - Computer Science
Houston Baptist University
Houston, TXSkills
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Consultative Sales
- Account Updating
- Multi-Task Management
- Money Handling
- Money Transfers
- Accounts Payable/Receivables
Timeline
Customer Service Representative
Telecheck Services
08.2020 - 05.2023
Administrative Assistant
Loving Arms Child Care Center
05.2018 - 08.2020
Shift Manager
Chili's Restaurant
03.2017 - 05.2018
Some College (No Degree) - Computer Science
Houston Baptist University
Similar Profiles
Desiree JuniusDesiree Junius
Customer Service Representative at Telecheck ServicesCustomer Service Representative at Telecheck Services
BETH PROVOSTBETH PROVOST
Senior Account Consultant/Project Consultant (Mid-Market) at TeleCheckSenior Account Consultant/Project Consultant (Mid-Market) at TeleCheck
Derek RamsdellDerek Ramsdell
Project Manager at NRC Environmental Services / Republic ServicesProject Manager at NRC Environmental Services / Republic Services