Desiree A. Krautkramer

Unarmed Private Security Officer

• Responded swiftly to alarms, disturbances, and emergencies, ensuring timely resolution of incidents.
• Conducted regular patrols to identify security risks and report findings to management.
• Monitored premises to prevent unauthorized access and ensure safety protocols were followed.

• Handle cash, credit and debit card transactions accurately .Address billing issues on guest Folios.
• Did pre-stay credit card checks to check for fraudulent reservations.
• Greet guests & provide assistance with check-in & stay issues.
• Answer phones, emails and the direct guest request systems for in house guests.
• Night audit fill in.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Filled out accurate reports and logs. Controlled access to property and location.
• Have worked doing burglary response and patrol and onsite security.
• Company was sold and then sold and then sold.
• Spent 5 years working the Mt Baker/Leschi Burglary response patrol My reports were used by law enforcement to help shut down a drug house in the area.
• Several years doing residential onsite security.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Took a few months approved leave from my normal job to take on a job with MGT experience opportunity with more hours and greater pay.
• New Hire training.
• Provided support for customers in person and on the phone.
• Dealt with issues with the exhibit from broken pieces, to supply issues to ensuring we had the required security and COVID check staffers.
• Reported on guest experiences to NY.