Desiree Labansat
Pomona,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Retrieval Specialist
Southern California Medical Center
07.2023 - Current
- Maintain confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Upload physician progress notes, history, and physicals into electronic medical records.
- Obtain necessary signatures from the patient on information release forms to obtain medical and treatment records from other service providers.
- Prepare records for outside 3rd party facilities such as law firms, disability insurance companies, much more
- Receive calls from patients, dr offices, and other companies asking for any documentation or any questions regarding the patients charts
COVID-19 Tester
Reel Health
08.2021 - 05.2023
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
- Traveled around all of LA county to various tv and movie production sets testing production staff members and casts with PCR or rapid covid testing.
- Logged in patient information
- Traveled to house calls
Medical Assistant Case Manager
Golden Years Home Health
03.2021 - 08.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Handled 100-150 patients ensuring they are being taken care of and seen by their physical and/or occupational therapist or skilled nursing.
- Repeatedly checking patients charts incase any appointments were missed or needed to be rescheduled.
- Requesting authorizations through HCP portal, making sure patient insurance were active
- Talking to both patients and family members daily solving any issues or concerns
- Speaking with hospitals and PCP offices in regards to patient care and wether or not to continue services
Office Assistant
Covina Volkswagen
09.2019 - 03.2020
- Worked in the back office of this car dealership helping with filing, data entry, and scanning in documents.
- Cashier for parts service area, handling cash, credit and debit transactions.
Data Entry Clerk
Dr Diagnostics Solutions
01.2019 - 04.2019
- Completed data entry tasks for a DME office for orthopedic braces.
- Entered data into various computer systems accurately using Microsoft word and Excel.
- I worked on pre checks and HCPCS L-codes
- Handled patients orders and claims
- Scanned documents and saved in database to keep records.
- In contact with insurance companies including medicare.
Customer Service Representative
United Healthcare
11.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls, taking 50-100 calls a day
- Took calls regarding members health and medical plans, going over the type of account they had with us.
- If they had any issues using their HSA (health spending card) I would check what happened. "ex. card being declined, account being suspended or closed, balance available, eligible expenses and locations that accepted the HSA card"
- HIPPA knowledge
Medical Records Retrieval Specialist
Express Imaging Services
03.2016 - 10.2017
- Collaborated with other healthcare professionals and 3rd party facilities to ensure the timely delivery of medical information.
- Responded to patient inquiries to provide information and details of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Collected payment for records over the phone.
Restaurant Hostess
Joes Crab Shack
06.2014 - 08.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Took reservations and to-go orders by phone, answered customer questions, and any concerns they may had.
- Helped the servers, food runners, and bussers when needed.
Office Assistant
El Camino Community College
06.2013 - 08.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- welcomed students entering the financial aid office, answered any questions they might have and scheduled appointments.
Education
Medical Assistant Certification -
North-West College-West Covina
West Covina, CA11.2020
High School Diploma -
North High School
06.2013
Skills
- Multitasking capacity
- Patient documentation
- Continuous learning mindset
- Microsoft Excel and Microsoft Word
- EMR / EHR
- Data Entry
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Records Retrieval Specialist
Southern California Medical Center
07.2023 - Current
COVID-19 Tester
Reel Health
08.2021 - 05.2023
Medical Assistant Case Manager
Golden Years Home Health
03.2021 - 08.2021
Office Assistant
Covina Volkswagen
09.2019 - 03.2020
Data Entry Clerk
Dr Diagnostics Solutions
01.2019 - 04.2019
Customer Service Representative
United Healthcare
11.2017 - 03.2018
Medical Records Retrieval Specialist
Express Imaging Services
03.2016 - 10.2017
Restaurant Hostess
Joes Crab Shack
06.2014 - 08.2016
Office Assistant
El Camino Community College
06.2013 - 08.2014
Medical Assistant Certification -
North-West College-West Covina
High School Diploma -
North High School
- CMA - Certified Medical Assistant