Desiree Lavallee
Douglas,MA
Summary
Highly skilled Head Server with proven background in hospitality and costumer service. Posses strong leadership skills, excelling in managing and training server teams to ensure smooth restaurant operations. Demonstrated ability to create memorable dining experiences while maintaining high standards for food handling and sanitation. Made significant impact in past roles by improving team efficiency and customer satisfaction rates.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Photographer
Good People Photography
01.2022 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Delivered marketing strategy updates to clients.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Managed social media platforms, posting engaging content to increase visibility and client engagement
Bartender
Valley Pub
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Head Server
Kapis Pub
Uxbridge, MA
06.2020 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Assistant Manager
Journeys Shoes
02.2012 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects and objectives.
Education
HiSet -
Joseph P. Keefe Technical School
Framingham, MASkills
- Data Entry
- Scheduling
- File Management
- PC Proficient
- Customer Service
- Upselling Techniques
- Assignment Delegation
- Guest Relations Management
- Complaint Resolution
- Policy Enforcement
- Training Employees
- Staff Motivation
- Team Management
- Service Prioritization
- Point of Sale (POS) system operations
- Flexibility to work Various Shifts, including nights, weekends and holidays
- Organization Skills
- Calendar Management
- Time Management
- Kitchen Staff Coordination
- Brand Representation
- Front of house management
Certification
Serve Safe
Timeline
Photographer
Good People Photography
01.2022 - Current
Bartender
Valley Pub
06.2021 - Current
Head Server
Kapis Pub
06.2020 - Current
Assistant Manager
Journeys Shoes
02.2012 - 07.2019
HiSet -
Joseph P. Keefe Technical School