Desiree Lavender
Columbus
Summary
Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.
Experienced with community management, conflict resolution, and resident support. Utilizes effective communication and leadership to maintain positive living environment. Track record of fostering inclusive and engaging community atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Assistant
Recovery Works
Columbus, OH
03.2026 - Current
- Facilitated conflict resolution among residents, promoting a harmonious living environment.
- Developed and implemented resident engagement activities to enhance community interactions.
- Provided support and guidance to residents in navigating recovery processes and resources.
- Monitored resident progress, ensuring adherence to program guidelines and personal goals.
- Trained new staff on operational protocols and best practices for resident assistance.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
STNA
Ohio Hospice
Columbus, OH
10.2023 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to all policies and procedures at all times.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
Pharmacy Technician
CVS Pharmacy
Cleveland, OH
03.2020 - 01.2022
- Processed and dispensed medications accurately, ensuring compliance with legal and regulatory standards.
- Managed inventory levels, conducting regular audits to minimize shortages and excess stock.
- Assisted pharmacists in patient consultations, providing medication information and addressing inquiries.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Monitored prescription processing software for accuracy, troubleshooting issues as they arose to maintain service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Behavioral Health Assistant
The Centers
Cleveland, OH
02.2019 - 03.2021
- Facilitated patient engagement through therapeutic communication techniques.
- Assisted in the development and implementation of individualized treatment plans.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Monitored patient progress, documenting changes and reporting to clinical staff.
- Educated patients and families on behavioral health resources and coping strategies.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
- Improved patient outcomes by implementing evidence-based treatment plans and interventions.
- Enhanced patient satisfaction with personalized care plans tailored to individual needs and preferences.
Education
Associate of Science - Medical Administration
Ultimate Medical Academy
Clearwater, FLHigh School Diploma - General Studies
Euclid Senior High School
Euclid, OHSkills
- HIPAA Compliance
- End of life care
- Vital signs monitoring
- Direct patient care
- Patient Care
- Basic Life Support
- Time management
- Team player
- Supportive
- Activity planning
- Mental health awareness
- Administrative support
- Indirect patient care
- Patient management
- Medical office administration
- Critical thinking
- Conflict de-escalation
- Crisis intervention
- Coaching and mentoring
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR/First aid
- Licensed STNA - 7 YEARS
- MANDT Training - 1YEAR
Languages
English
Timeline
Resident Assistant
Recovery Works
03.2026 - Current
STNA
Ohio Hospice
10.2023 - Current
Pharmacy Technician
CVS Pharmacy
03.2020 - 01.2022
Behavioral Health Assistant
The Centers
02.2019 - 03.2021
Associate of Science - Medical Administration
Ultimate Medical Academy
High School Diploma - General Studies
Euclid Senior High School
Key Qualifications
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- Meaningful Use
- ICD-9
- ICD-10
Volunteer Experience
Cleveland Clinic Foundation, Cleveland, OH, 06/2005, 06/2006, Hand Massager for Cancer Patients, Provided hand massages and companionship to patients in chemotherapy.